Head, Corporate Action Wealth Solution Operations

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Lead a 55‑person team delivering corporate action support for wealth, driving digital transformation and operational excellence.

Senior role based in Bukit Jalil, KL – shape global processes, manage risk, and innovate with AI for a leading bank.

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Requisition Number: 56824

Job Location: Bukit Jalil KL, MYS

Global Grade: Band 5

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 30/06/2026

Posting End Date: 31/07/2026

Job Summary

As the Head of Corporate Action Wealth Solution Operations, you will lead a team of 55 professionals to deliver corporate action support for the global wealth business, including Wealth Retail and Private Banking. You will spearhead digital initiatives and provide strategic advisory to optimize the Corporate Action process.

Key Responsibilities

• • Responsible for Wealth & Retail Banking corporate actions operations, supporting business needs, growth and to improve the overall operating efficiency. Also responsible for executing projects involving or driven by the organization.
• • Responsible for setting the global standard and partnering with Heads of the respective country WM COO Operations teams & hubs to execute on the operating standard.
• • Lead and develop a team, providing guidance, training and coaching. Able to lead teams across different geographical locations.
• • Driving harmonization of processes within the hubs by taking advantage of a panoramic view of varied country processes.
• • Partner with the hub teams to ensure that corporate action operations strategy defined in-country is executed in the hubs and caters for client outcomes.
• • Risk control and governance: Ensuring oversight and driving improvement in the control and resilience agenda. This includes developing a forward‑looking end to end view across Wealth Management on the operating environment and proactively identifying and escalating issues and sharing themes/ lessons learnt.
• • Leverage, experiment and use innovative technology solutions such as generative AI to deliver best in class services to the business.
• • Act as an escalation point for exceptions, prompt closure of customer complaints, errors, breaches, and technology incidents that may trigger regulator and senior management attention.
• • Ensure high‑quality service delivery to clients, responding to inquiries and resolving issues promptly.
• • Anticipate issues that may adversely affect Operations and propose possible solutions.
• • Stay up-to-date with industry regulations and standards, ensuring compliance and implementing changes as needed.
• • Liaise with internal and external stakeholders.
• • Develop and maintain reports and analytics to track corporate actions performance and identify areas for improvement.

Strategy

• • Deepen end to end digital capabilities from multi touch to single touch to zero touch processing.
• • Identify and implement improvements in existing End to End processes.
• • Manage costs within budgets/forecasts and deliver against budget targets for cost saves.
• • Monitor cost trends/ unit cost and identify opportunities for reducing the same through automation and other initiatives.
• • Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank.
• • Client obsession and identify strategic opportunities for transformation of service standards.
• • Support and lead change initiatives and provide feedback for change proposals.
• • Set strategic goals and guide teams to achieving results.

Business

Maintain close working relationship with Wealth Product and business stakeholders and their respective teams, to ensure that product segment strategy and revenue aspirations are clearly understood and supported.

Processes

• • Ensure that processing operations for the WRB business across the Retail Wealth and globally for Private Bank achieves a high level of accuracy, integrity, and completeness, Ensure quality and timeliness of Service Delivery – TAT and accuracy in the delivery of wealth products.
• • Close oversight of GBS operations related to respective product portfolio and/or segment and ensure that key service level metric is met – both internal and with clients
• • Partner respective businesses in developing product roadmap, work closely with group Wealth Management Operations teams to operationalize and ensure that the underlying processes are fit for purpose.

People & Talent

• • Identifying and grooming the talent pipeline.
• • Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench‑strength and leadership pipeline and attrition management.
• • Ensuring framework for objective performance assessment of all team members.
• • Ensuring right skilling among team members and training for specific roles.
• • Enabling a conducive environment for people including effective engagement.

Risk Management

• • Proactive identification, preventive control, and mitigation of key process/ operational risks.
• • Strong detective controls and continuous learning and fixing from risks incidents.
• • Drive risk management initiatives across the unit resulting in minimal or zero breaches and zero regulatory breaches.
• • Ensuring timely reporting of risk items as per the Group Risk Management Framework.
• • Ensuring adherence to all Group Policies and Procedures and adequate training to staff to always ensure compliance.

Skills and Experience

• • Expertise in Wealth Operations, especially in Corporate Action Activities
• • Proven experience managing teams across multiple geographic locations

Qualifications

• • Bachelor's degree with over 15 years of operational experience in a leading bank
• • Demonstrated strong leadership and management capabilities
• • Excellent communication and interpersonal skills
• • Proven ability to manage multiple priorities and meet deadlines effectively
• • Exceptional analytical and problem‑solving abilities
• • In‑depth knowledge of wealth products, including process standards and operational controls
• • Comprehensive understanding of business strategy, value proposition, and client value proposition
• • Extensive expertise in processes, processing platforms, operations, service, and technology, with the ability to leverage technology and automation
• • Skilled in effective risk management, governance controls, compliance oversight, and operational excellence

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance

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