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Senior Manager, Audit Stakeholder Communications – Toronto, Ontario – Lead global communications strategy for TD’s Audit Division.
Drive impactful, multi‑channel messaging to boards, regulators, and senior leaders while managing a team of communications professionals.
Work Location
Toronto, Ontario, Canada
Hours
37.5
Line of Business
Communications
Pay Details
$115,600 - $163,200 CAD
Compensation Policy
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
The Senior Manager, Audit Stakeholder Communications will oversee the execution of the Audit Division's global communications strategy, to drive impactful, timely and efficient communications and content to the Audit Division's key stakeholders, including the Bank's boards of directors, senior business management and regulators, as well as for Audit leadership and the Division at large.
This individual will be responsible for a team that delivers unique multi-channel strategic and tactical communications expertise to the Audit division, in a high visibility and dynamic environment, requiring the ability to anticipate and appropriately respond to the communications needs of differentiated audiences and support decision-making at the highest levels of the organization. This individual will also be ultimately responsible for ensuring division-wide adherence to communications standards and processes, especially with respect to board audit committee, senior management and assurance results reporting.
The successful candidate will bring a commercially oriented, risk mitigation perspective complemented by the ability to synthesize large and varied data and information sets into messaging that supports the Audit Division's mandate and delivery of its primary products to all key stakeholders.
This individual will demonstrate leadership and be a trusted advisor to all levels within the Audit Division, with a thoughtful and collaborative approach, and serve as a key resource for all communications-related matters.
The ideal candidate will have a deep understanding of and significant experience in the financial services industry as well as meaningful experience in developing and delivering communications of the highest impact and quality, especially to the most senior organizational audiences.
The ability to lead a team that can identify high ROI opportunities as well as formulate and implement practical solutions to support continuous process improvements (with a keen eye toward simplicity and efficiency) is also essential.
This individual will have superior written, verbal, presentation and interpersonal communication skills and be fully comfortable and successful interacting and collaborating with senior leadership in achieving desired objectives. A strong work and ownership ethic as well as exceptional organization, project and time management skills, are a must.
Key Accountabilities
- Tactically execute the Audit Division's global communications strategy
- Support real-time, insightful feedback to Audit leadership and Audit teams on the clarity and effectiveness of communications directed to various stakeholders, including boards of directors, senior business management, auditees and regulators
- Ideate, create and deliver compelling multi-channel communications and content for all stakeholders, including intra-Division communications and content aimed at driving awareness of important organizational updates and as well as overall engagement
- Deliver Division-wide communications-related training
- Support the organization and prioritization of the Stakeholder Communications function's book of work
- Manage and maintain the Audit's Division's inventory of communications templates and artifacts
- Manage, maintain and serve as SME for the Audit Division's communications policies and procedures
- Liaise with various internal and external partners, as necessary
Key Attributes
- Leads with integrity, ownership, accountability and vision
- Commitment to excellence and a "can do", collaborative attitude
- Highly motivated self-starter, with a solutions-oriented mindset
- Maintains professionalism and poise at all times, but especially in demanding, high visibility interactions
- Deep understanding of the financial services industry
- Meaningful understanding of effective communications principles and best practices
- Ability to anticipate and deliver on the communications needs of all Audit stakeholders as well as those of Audit leadership
- Superior managerial, project and time management skills
- Ability to work on multiple concurrent projects and manage competing priorities
- Ability to identify and implement strategic solutions
- Ability to make business decisions based upon sound judgement
- Superior verbal and written communication skills, including the ability to synthesize and articulate complex information in a clear, succinct and actionable manner
- Superior interpersonal skills and influence, including demonstration of conflict resolution, negotiation, and relationship building skills with all levels of management
- Proven proficiency in Microsoft Office Suite
Experience & Education
10+ years of relevant experience, including people management
Previous communications and/or audit experience is preferred
Undergraduate degree required; relevant professional certifications is an asset
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only)
Sans Objet