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Associate Relationship Manager – Priority Banking, Brunei – Permanent, junior role driving client acquisition and onboarding.
Deliver financial solutions, cross‑sell retail products, and ensure compliance and ethical conduct.
Job Summary
This is an individual contributor role responsible for acquiring and end-to-end onboarding of new clients to drive the growth of Priority Banking client base. The job holder is required to drive (i) New Sales Revenue (NSR) by providing financial solutions and cross‑selling products to clients in line with ‘Treating Clients Fairly’, (ii) Strategic Focus by growing the number of Priority Banking clients through new signups and existing to bank upgrades, and (iii) Client Experience by delivering exceptional services to clients. Targets and measures in the form of balanced scorecard as laid out in FLIP guidelines. He/She is also expected to drive any other key strategies as required from his role.
Key Responsibilities
Strategy
- Acquire new to bank signups and existing to bank upgrades to Priority Banking.
- Work closely with various key related persons on acquisition through referrals, walk‑ins, leads sourced, and self‑identified opportunities.
- Completion of leads distributed through various channels in a timely manner.
- To be involved with other business functions to identify any potential priority banking signups and upgrades.
- Contribute to the migration of clients to the digital platform i.e. online banking.
Business
- Achieve individual New Sales Revenue (NSR) in accordance to targets as laid out in FLIP.
- Deepening of clients’ revenue streams through retail products.
- Conversion of leads distributed to sales won within in a timely manner
Governance
- Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct, KYC/CDD, money laundering prevention, and highlight any suspicious transactions or activities as per guidelines.
- Assist in completion of all KYC/CDD review on clients in a timely manner.
- Timely completion of all mandatory risk and compliance training, including e‑learning by the set deadlines.
- Understand and adhere to the bank’s policies and guidelines and FLIP on mis‑selling and conduct.
- Proactive identification and reporting of risks and concerns.
- Mitigation of risks and resolution of issues in a timely manner including developing suitable controls and measuring their effectiveness.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Skills and Experience
- Microsoft Office (Words, PowerPoint, Excel)
- Client Communication Skills
- Teamwork and Collaboration
- Complaint Handling
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance
Job Skills
- Microsoft Office
- Customer Experience
- Elearning
- Balanced Scorecard
- Complaints Management
- Self Motivation
- Cross Selling
- Mental Health
- Knowledge of Finance
- Microsoft Excel
- Customer Identification Programme
- Sales
- Retail Commerce
- Innovation
- Online Banking
- Geography
- Continuous Training
- Microsoft PowerPoint
- Team Working
- Compliance Training
- Risk Analysis
- Client-facing
- Perseverance
- Governance
- Anti Money Laundering
- Banking Services
- Assertiveness
Relevant Skills
- Microsoft Office
- Customer Experience
- Elearning
- Balanced Scorecard
- Complaints Management
- Self Motivation
- Cross Selling
- Mental Health
- Knowledge of Finance
- Microsoft Excel
- Customer Identification Programme
- Sales
- Retail Commerce
- Innovation
- Online Banking
- Geography
- Continuous Training
- Microsoft PowerPoint
- Team Working
- Compliance Training
- Risk Analysis
- Client-facing
- Perseverance
- Governance
- Anti Money Laundering
- Banking Services
- Assertiveness