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Senior Relationship Manager – Standard Chartered, Singapore – drive SME banking, cross‑sell and achieve sales goals.
Lead client relationships, leverage cash‑management and finance expertise to grow SME portfolio and exceed targets.
Job Summary
SME Banking (“SME”) within Standard Chartered Bank aims to provide companies with turnover of up to US$50mio in Singapore a suite of product that meets their Cash management and financing requirements.
As a Relationship Manager, in addition to providing team support to your counterparts, you will be expected to bring in new SME clients and actively develop the accounts within your own portfolio. You are also expected to meet and exceed quarterly sales targets as stipulated in the ‘Quarterly Scorecard’ as well as ensure that relationships managed by yourself consistently comment on how amazing your service is.
Key Responsibilities
Strategy
You must have, or be prepared to quickly demonstrate a set of soft skills like:
- Leads Generation
- Networking ability
- Negotiation Skills
- Ability to offer Cross Selling Solutioning
- Client Relationship Management
- Complaint handling
- Customer Due Diligence KYC
Business
You must have, or be prepared to quicky demonstrate a keen understanding of:
- all the products available to the clients, including all, Business Accounts, Cash management, loans, trade, investments, insurance, and hedging solutions;
- an ability to recommend and place the appropriate product to maximize the clients affinity to the bank;
- an ability to structure, articulate, and recommend alternative structures in the products above within cash management and credit programs;
- how to appropriate price products and recommend adjustments based on potential business and business risks;
- the relationships that you manage and positioning of those businesses that allow them to generate consistent profits
- an ability to place the full range of products across at least 30% of your customers.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- NTB SME Clients
- Internal Stakeholders like Private Banking Team, International Banking Team, Priority Banking team, BBOT Team, BSSM, Trade Team, ME Onshore and Offshore Team, CA team.
Role Specific Technical Competencies
Familiar customer due diligence processes including FATCA and CRS adherence. Familiar with basic working capital financing cycle and products for operating entities. Familiar with basic Cash Management solutioning
Our Ideal Candidate
Education: Minimum Bachelor’s Degree
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is a great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Apply now
Information at a Glance
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Key Skills
- Negotiation Skills
- Customer Account Management
- Customer Relationship Management
Relevant Skills
- Money Investments
- Cash Management
- Hedging of Risk
- Customer Intelligence
- Elearning
- Risk Management
- Complaints Management
- Self Motivation
- Computer Networking Systems
- Cross Selling
- Mental Health
- Working Capital
- Carrying out Assessments
- Knowledge of Finance
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