Business Analyst, OTCR, Operational Excellence & Risk Delivery

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Mid-level Business Analyst at Standard Chartered in Kuala Lumpur driving OTCR transformation.

Lead requirements, process design, and stakeholder engagement to strengthen operational risk resilience.

Job Summary

• • The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.
• • The Business Analyst plays a critical role in supporting the delivery of large-scale transformation initiatives across the OTCR domain. Acting as part of the OTCR Operational Excellence & Risk Delivery function, the role is responsible for translating business needs into structured requirements, supporting solution design, and ensuring alignment across business, risk, and technology stakeholders.
• • The role supports the end-to-end delivery lifecycle, from requirements definition through to implementation, training, communication, and embedding into Business As Usual (BAU), ensuring that transformation outcomes are delivered in line with regulatory expectations and sustainably adopted across the Bank.

Business Analysis & Requirements Management

• • Elicit, analyse, and document business, functional, and data requirements across OTCR transformation initiatives.
• • Translate complex regulatory and risk requirements into clear, structured requirements and user stories.
• • Develop high-quality artefacts including user stories, process flows, and data mappings.
• • Ensure requirements are traceable, prioritised, and aligned to programme objectives and regulatory commitments.

Process Analysis & Target State Design

• • Analyse current-state processes (e.g. risk events, issues, controls) to identify gaps, inefficiencies, and inconsistencies.
• • Support the design of target-state processes aligned to OTCR frameworks and transformation objectives.
• • Develop process maps, operating models, and control considerations to support standardisation.
• • Ensure consistency across processes, particularly for risk taxonomy, trigger events, and GRAM-related workflows.

Stakeholder Engagement & Facilitation

• • Engage stakeholders across first, second, and third lines of defence to gather requirements and validate solutions.
• • Facilitate workshops, walkthroughs, and working sessions to drive alignment and decision‑making.
• • Act as the bridge between business, technology, and delivery teams to ensure clarity of requirements and solutions.
• • Manage stakeholder expectations and ensure clear, structured communication throughout the delivery lifecycle.

Solution Design & Delivery Support

• • Work closely with technology teams to translate business requirements into system and data solutions (e.g. M7, RDM).
• • Support design reviews to ensure solutions are aligned to business needs, regulatory expectations, and data standards.
• • Support data mapping, taxonomy alignment, and configuration validation during implementation.
• • Ensure solutions are practical, scalable, and aligned to OTCR governance frameworks.

Testing, Validation & Traceability

• • Define test scenarios, test cases, and acceptance criteria aligned to business requirements.
• • Support User Acceptance Testing (UAT), including coordination, execution, and defect management.
• • Ensure end-to-end traceability from requirements through to testing and implementation.
• • Validate that delivered solutions meet business needs and are fit for purpose.

End-to-End Delivery & Implementation Support

• • Support the full delivery lifecycle from requirements through to implementation, rollout, and post-go-live stabilisation.
• • Work closely with Programme Director/Managers and delivery teams to track progress, dependencies, and readiness.
• • Support implementation planning, including sequencing, cutover activities, and deployment readiness.
• • Coordinate across stakeholders to ensure smooth rollout of changes across regions and business units.
• • Identify and resolve implementation issues, ensuring timely escalation and mitigation.

Change Adoption, Training & Communication

• • Develop and support training materials, user guides, and process documentation.
• • Partner with stakeholders to plan and execute communication aligned to implementation milestones.
• • Support training sessions, walkthroughs, and user clinics to drive understanding and adoption.
• • Gather user feedback post-implementation and support continuous improvement.
• • Ensure changes are effectively embedded into BAU processes with clear ownership and accountability.

Data Analysis & Reporting

• • Analyse risk records (i.e. issues and actions, events, controls data) to support decision-making and implementation activities.
• • Support data extraction, mapping, and reconciliation across systems (e.g. M7, RDM).
• • Define reporting requirements and support development of dashboards and management reporting.
• • Ensure data integrity, consistency, and alignment to the target data model.

Strategy

• • Support execution of OTCR transformation strategy by translating strategic priorities into actionable requirements and solutions.
• • Contribute to the operationalisation of enterprise-wide risk, regulatory, and transformation initiatives.

Business

• • Partner with stakeholders across Businesses, Functions, and Regions to support delivery of OTCR initiatives.
• • Ensure solutions deliver sustainable business value while meeting regulatory, risk, and operational objectives.

Processes

• • Design and continuously improve business analysis, requirements management, and process standardisation practices.
• • Embed consistent approaches aligned to Group frameworks and delivery standards.

People & Talent

• • Contribute to a high-performing delivery culture through collaboration, accountability, and continuous improvement.
• • Share knowledge and best practices across the programme and BA community.
• • Work effectively across global, cross-functional teams.

Risk Management

• • Identify, assess, and support mitigation of delivery, operational, and regulatory risks.
• • Ensure requirements and solutions align with OTCR risk frameworks and Lines of Defence model.

Governance

• • Ensure requirements, decisions, and changes are clearly documented and traceable.
• • Support governance forums with structured updates, documentation, and issue tracking.
• • Maintain audit readiness and evidence traceability across deliverables.

Regulatory & Business Conduct

• • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• • Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.
• • Demonstrating leadership ability to ensure that the team achieves the outcomes set out in the Bank's Conduct Risk framework.
• • Providing ongoing reporting of risk exposure into governance meetings and to key stakeholders and escalating any blockages to progress to ensure Group MT, Risk & CFCC, and OTCR Scorecard objectives are met.

Key stakeholders

• • Head of OTCR, Operational Excellence & Risk Delivery
• • Programme Managers and Delivery Leads
• • OTCR / CFCR Risk SMEs
• • Client Segments across WRB, CIB, Ventures and Global Functions across T&O
• • Technology, Data, and Architecture teams
• • Group Internal Audit (GIA)
• • Business and Functional stakeholders across regions

Other Responsibilities

• • Embed Here for good and Group’s brand and values/Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Skills and Experience

• • OTCR Risk Management expertise
• • Business analysis & requirements management
• • Stakeholder engagement & facilitation
• • Regulatory and compliance knowledge
• • Manage vendors
• • Written and verbal communications
• • Process Modelling & Design

Qualifications

• • Bachelor’s degree in Business, Finance, Information Technology, or related field
• • Relevant certifications (e.g. CBAP, Agile, Scrum) advantageous
• • Experience in financial services, risk, or regulatory transformation preferred

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.