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Relationship Manager, Priority – Nanjing, China – mid-level banking role focused on customer service, AML compliance and portfolio expansion.
Seeking a dynamic professional with sales, financial analysis, and regulatory expertise to drive client relationships and deliver strategic banking solutions.
Job Description
Job Description Apply now Requisition Number: 55952 Job Location: Nanjing, CHN Global Grade: Band 9 Work Type: Office Working Employment Type: Permanent Posting Start Date: 10/06/2026 Posting End Date:
Job Summary
Customer sales and service 职责范围： 客户销售与服务
Key Responsibilities
- Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
- Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
- Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
- Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
- Cooperate with any investigations or reviews on regulatory failure such as accountability review.
- Deliver allocated performance targets for various product VSs;
- Maintain relationship with customers and deliver superior customer service to ensure customers’ needs are met;
- Enhance bank-customer relationships by expanding existing customers’ portfolio holdings;
- Actively participate in Priority Banking / other Bank’s marketing and promotional activities to acquire NTB customers, as well as cross-selling to existing customers;
- Proactively engage with Personal Clients hidden affluent and advise to approach bank with complex investment needs;
- Accountable for implementing and complying with AML requirements when performing duties;
- Ensure compliance of Management Manual, Operating Manuals and Bank’s laid down knowledge of the various products offered by all departments;
- Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures;
- Keep updated on the events in the financial industry;
- Participate actively in training programs, meetings, briefings organized by the bank and ensure skills & knowledge acquired is applied to daily work;
- Ensure timeliness & managing customer’s complaint;
Strategy
- Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
- Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
- Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.
People & Talent
- Reference all responsibilities related to people and talent matters, for example:
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
- Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example - The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
- All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.
Governance
- Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, upscale, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- List all responsibilities associated with the management of stakeholders e.g. regulators, other bank teams
Skills and Experience
- Financial skills
- Analytical skills
Qualifications
Selection Criteria: • Full time Bachelor’s degree, or AMAC Fund Qualification Certificate Holder. • 1 year or above working experience in financial industry, acting in good faith and professional ethics. Have a good command of knowledge about wealth management sales activities related regulations • Sound knowledge of financial products and services and banking procedures, equities markets, unit trusts and other personal investment services are preferred. • Good investment counseling and analytical skills. • Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations. • Team player who shows initiative and assertiveness. • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements. • Good command of both spoken and written English and Mandarin
职位要求：
• 全日制大学本科学历，或持有基金从业资格证书。 • 从事金融工作1年以上，具备良好的诚信记录及职业操守 • 熟悉理财业务活动及理财产品销售相关的法律法规 • 熟悉银行产品、服务、银行程序、股票市场、单位信托以及其它个人投资服务。 • 具备良好的投资咨询和分析技巧。 • 出色的人际关系能力和沟通能力，能在复杂场合应付自如。 • 具有团队意识，主动坚定。 • 有上进心，能自我激励，不断提高人际交流能力和技巧，以满足工作要求。
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Information at a Glance
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