Senior Branch Sales & Service Executive

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Branch Sales and Service Executive in Hanoi – dynamic role in Standard Chartered leveraging customer service and sales expertise.

Join a global bank committed to innovation, diversity, and exceptional client service. Apply now for a rewarding career.

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role 

Maintain a high standard of customer service through

• Providing good service quality / service standards 
• Attend regular training / retraining in order to provide competent service excellence to existing and potential customer 
• Conduct and check on periodical counter satisfaction survey / questionnaire
• Ensure the collection and maintenance of high-quality customer information, thus increasing the ability to service a customer’s needs and generate revenue

Maximise sales performance through

• Use of effective sales plan with Team manager
• Effectively and efficiently the ETB Priority client’s portfolio management
• Well-equipped knowledge of full range of products

Achievement of high standard of motivation, drive and performance by

• Following through the goals and objectives set by immediate supervision
• On-going social activities to promote team spirit among team members

Engaging and deepening activities

Methodically engage (remote)

• Have complete knowledge of the clients in terms of the profile & assets 
• Create analytics-backed next best conversation

Meet & deep sell (remote & in person)

• Meet in person to meet advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products
• Conduct/connect for periodic KYC 
• Conduct fulfilment & activate

Service (remote)

• Refer most servicing activities to Client Service Managers

Acquiring on referrals

Connect & prepare (remote)

• Connect & start up referred leads (includes Personal clients in Store with more advanced needs)
• Explain proposition & requirements in full

Meet, deep sell & train (in person)

• Meet, listen and determine further needs
• set up anchor products & initiate cross-sell
• Conduct/connect for KYC 
• Educate and conduct initial set up for online, ATMs, Client Centre, and Store 
• Conduct fulfilment & activate

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates
• Awareness and understanding of the assigned target/business numbers from top managers
• Ensure full capacity and capability to deliver business performance individually

Processes

• Embed Here for good and Group’s brand and values in the team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

People & Talent

• Lead through example and contribute to build the appropriate culture and values
• Work in collaboration with risk and control partners
• Ensure to fully attend of ongoing training
• Self-manage individual sale performance against responsibilities and objectives

Risk Management

• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner

Key stakeholders

• Well cooperating to stakeholders on Value Getting better together

Qualifications

• Request qualification: Graduate (Bachelor or Master)
• Attach all training, licenses, memberships and certifications regarding to Banking and Finance, English

Skills and Experience

• Data Science
• Excel and Power point

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,  continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,  we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,  we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,  with flexible and voluntary benefits available in some locations.

Time-off  including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working  options based around home and office locations, with flexible working patterns.

Proactive wellbeing support  through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture  to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,  one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.