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Senior Director role focused on operational resilience, metrics, and reporting at Standard Chartered in Kuala Lumpur.
Lead resilience tooling, stakeholder collaboration, and regulatory compliance for IB services.
Job Summary
Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management. Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution. Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders. We partner with our businesses and across both lines of defence to define and manage the Banks most important business services (IBS), enabling product and segment CEOs to set impact tolerances thresholds for those services and ensures the operational assets which support them are built, maintained, and changed in BAU with resilient service in mind and that the Bank can continue to provide those services during crisis.
Key Responsibilities
- • Define requirements for tools supporting operational resilience.
- • Gather and socialise stakeholder requirements for tooling changes, agreeing deliverables with the tooling team.
- • Design and implement metrics to measure and support operational resilience.
- • Conduct periodic reporting of operational assets’ health via IBS health snapshots.
- • Refine IBS health dashboard metrics to facilitate vulnerability identification.
- • Prepare papers and slides for RFI and committee submission, focusing on Mapping and IBS health.
- • Maintain tooling backlog and prioritisation
- • Handle periodic MI requests related to IBS mapping from various stakeholders.
- • Assist in conducting User Acceptance Testing (UAT) and User Validation Testing (UVT) for enhancements to resilience tools such as Fusion, ServiceNow and Dashboards.
- • Escalate issues and risks in a timely manner within relevant forums.
- • Follow up to ensure closure within agreed timelines.
Strategy
- • Assist in implementing long-term approach towards managing IBS health and oversight.
- • Participate in the continuous improvement of initiatives linked to Operational Resilience.
- • Awareness and understanding of the Group’s business strategy and model appropriate to the role.
- • Engage and align with key industry forums and ensure aligned with strategic programme scope, objectives and deliverables.
Business
Broad awareness and understanding of business model and risk profile.
Processes
- • Promote the importance of Operational Resilience through sustained, business relevant, and actionable Bank-wide training and awareness initiatives.
- • Raise awareness with business and functions to embed strategy and introduce resilience by design behaviors.
- • Design with business stakeholders the mechanics to enable the Bank to embed operational resilience principles into prioritization and investment decisions.
- • Develop the sophistication and effectiveness of Mapping and IBS health oversight.
People & Talent
Build a community for growth along with other people across geographies and foster a culture of learning and excellence.
Risk Management
- • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group as well as managing them.
- • Actively identifies, assesses, and escalates resilience related risks to support the effective risk management of SCB.
Governance
- • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- • Collaboratively work with internal stakeholders to address governance issues.
- • Support the reporting of test outcomes and vulnerabilities to Group and Business governance committees.
Regulatory & Business Conduct
- • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- • Effectively and collaboratively identify, escal-ate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- • Group Resilience Management Team
- • Operational Resilience
- • Business Resilience Leads
- • Business and Risk Stakeholders
- • Group Risk Framework Owners
- • Technology and Operations Stakeholders
- • Process owners and support team of operational assets.
- • Third party resilience
Other Responsibilities
- • Embed Here for good and Group’s brand and values in T&O; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Support any change management initiatives which impact on OCIR and Operational Resilience through the provision of advice and guidance as well as ensuring an effective control environment is maintained.
Skills and Experience
- • Strong analytical and reporting skills.
- • Proficiency in managing dashboards and handling MI requests.
- • Effective communication and collaboration skills for governance forums and stakeholder engagement.
- • Experience with resilience tools and conducting UAT/UVT.
- • Subject matter expert of emerging Operational Resilience regulations and best practice.
- • In-depth knowledge of Business and Functions and its supporting process and systems.
- • Strong knowledge of resilience and risk frameworks, principles, architecture.
- • Strong risk management experience.
- • Strong interpersonal and stakeholder management skills, across various levels in the organization including senior leadership teams, in influencing key decisions taken in the Business and Functions.
- • 10+ years of Experience in Risk, Operations, Resilience, or Security in Banking and Financial services.
- • A related professional accreditation in Finance, Risk, Continuity, Security would be preferred.
- • Strong communication skills – oral, written and presentation.
- • Must be a self-starter who is able to initiate and successfully drive programs and projects to completion with little or no management supervision.
- • Strong analytical skills and ability to prioritise, make decisions, and work to tight timeframes.
- • Proven ability to lead highly complex, global activities through influence and credibility rather than command and control.
- • Ability to both assess strategic priorities and to focus on detailed aspects of a function to drive effective delivery.
- • Strong integrity, independence, and resilience.
Qualifications
- • Degree in a related field and professional accreditation with a related industry body.
- • Business Continuity Management related certification (BCI, DRI etc.).
- • English.
Role Specific Technical Competencies
- • Business Communications
- • Risk Management
- • Project Management
- • Operational Resilience
- • Conflict and Crisis Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Skills
- Forward Planning
- Relevant Skills
- Change Management
- Mechanical Systems
- Self Motivation
- Vulnerability
- Brand Management
- Investment Decisions
- Acceptance Testing
- Socialisation Processes
- Writing of Reports
- Tooling Assembly and Dismantling
- Innovation
- Business Continuity
- Geography
- Dashboards
- Enterprise-Wide Risk Management Framework
- Continuous Training
- Testing Skills
- Crisis Management
- Project Collaboration
- Trustworthiness
- Risk Analysis
- Leadership
- Business Strategies
- Mentoring
- Safety Principles
- Governance
- Business Continuity and Disaster Recovery
- Banking Services
- English
- Business Communication
- Assertiveness
- Architecture
- Project Management
- Elearning
- Program Scope
- Risk Management
- Analytical Thinking
- Mental Health
- Business Process Improvement
- Demonstration Skills
- Operationalisation
- Knowledge of Finance
- Hard Work and Dedication
- Professional Communication
- QA Testing
- Regulatory Requirements
- Interpersonal Skills
- Strategic Alignment
- Business Excellence
- Regulatory Compliance
- Ability to Multitask
- Communication Skills
- Management of Stress
- Perseverance
- Servicenow
- Metrics
- Business Continuity Planning
- Stakeholder Management