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Senior Relationship Manager role at Northern Trust in Chicago – overseeing trust and custody services for institutional asset owners.
Lead client relationships, drive growth, and deliver innovative financial solutions in a global financial services leader.
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Senior Relationship Manager, Institutional Asset Owners
Summary
The Senior Relationship Manager manages complex master trust and custody client relationships and serves as a senior consultant across trust, asset servicing, client delivery, and relationship management. This position partners with clients and internal teams to identify needs, recommend solutions, resolve issues, drive business growth, and deliver high quality service.
Major Duties and Responsibilities
- Leads the delivery of master trust and custody services by analyzing client needs, recommending improvements, and assessing the impact of new or expanded financial services.
- Serves as a key consultant to senior client contacts, supporting policy recommendations, process redesign, and complex problem solving.
- Facilitates planning sessions to develop solutions that address client needs and strengthen relationships.
- Ensures client satisfaction by coordinating service team resources, driving timely issue resolution, and communicating client needs to internal partners.
- Advises clients on emerging issues, regulatory and tax changes, and broader financial market considerations that may affect their activities.
- Identifies opportunities to expand bank products and services, coordinates presentations with subject matter experts, and supports the smooth delivery of new services.
- Manages client profitability by understanding the competitive environment, identifying opportunities, developing pricing strategies, and partnering with the team to improve profitability.
- Recommends new services and products with awareness of broader organizational impact.
Qualifications and Experience
- College degree or equivalent work experience required.
- 10 to 15 years of experience in financial servicing, including at least 5 years in trust and asset services.
- Knowledge of trust and asset services, including business segment specific issues.
- Knowledge of general finance and portfolio management concepts.
- Strong negotiation, leadership, delegation, and sales skills.
Salary Range:
$95,600 - 162,400 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.