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Lead frontline IT support as Coordinator in Mexico City.
Coordinate vendor repairs, manage user accounts, and power a diverse tech team.
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
WHO YOU’LL WORK WITH
You’ll join our Technical Support Group (TSG), which provides mission-critical technology support across all Bain offices. This team ensures our employees are equipped with the tools, systems, and technical guidance they need to work effectively and securely.
WHERE YOU’LL FIT WITHIN THE TEAM
As a TSG Support Coordinator, you’ll be the first point of contact for Bain employees who need help with technology. Whether resolving system issues, setting up new equipment, or coordinating vendor repairs, your work will be essential to keeping our teams productive and supported.
WHAT YOU’LL DO
- Provide frontline support for IT-related issues and service requests
- Install, configure, and upgrade operating systems and software
- Troubleshoot and resolve hardware and software problems
- Maintain inventory, repair logs, and activity tracking systems
- Enforce TSG technology policies and best practices
- Manage user accounts and access permissions
- Coordinate vendor repairs and off-site service needs
- Assist with application testing and technology upgrades
- Monitor system backups and test recovery processes
- Lead end-user training sessions and develop support materials
- Support onboarding for new TSG team members
ABOUT YOU
Must have:
- 1–3+ years of experience in IT or customer-facing technology support
- Demonstrated interest and aptitude in technology
- Strong troubleshooting and analytical problem-solving skills
- Excellent communication and customer service skills
- Ability to manage time effectively in a fast-paced, multitasking environment
- Calm and clear-headed under pressure
- Team-oriented with a proactive approach to helping others
- Comfortable occasionally working extended hours to support urgent projects
Nice to have:
- Prior corporate experience in IT support
- Experience using remote support tools
- Familiarity with documentation and IT service workflows
Education:
Associate's or Bachelor’s degree, or equivalent experience