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Retail Banking Sales Associate (Junior) – Unicredit Mostar – Full-time, working with customers and growing the bank.

Apply now to join a leading European bank and develop your skills in customer service, cash handling, and sales.

What you'll be doing

As Teller you:

• deal most frequently with customers of the bank working on their accounts, dealing with payments and managing the use of vaults and safe deposit boxes
• promote the banks products and services
• provide information about the customers personal accounts and related transfers, deposits, savings etc.
• order bank cards and checks for the customers, receive and balance cash and checks
• ensure compliance with internal policies.

What you'll need to succeed

Be able to run and execute cash and non-cash procedures in a branch in order to provide the client with the service needed

Be able to:

• review a document / contract (e.g. check signature)
• scan it
• store it in the proper way

Be able to use front-office applications during sales and post-sales moments with enterprises (e.g. mortgages disbursement..)

Be able to use front-office applications during sales and post-sales moments (e.g. current account opening, cards issuing..)

Knowledge of different current accounts, debit cards and credit cards to offer proper solutions to customer needs

Be able to use tools that manage interactions with customers such as technical support, customer services, after-sales support and direct communication

Be able to manage communication with customers to ensure a consistent and satisfactory customer experience, be able to understand their potential needs or problems and to find the best fitting solution

Be able to sell products to the clients "face to face"

Be able to plan in the short-medium term and execute activities aiming to acquire new customers, by identifying commercial attraction vehicles

Be able to show empathy in order to prevent any kind of symbolic violence and isolation and to guarantee a considerate attention to everyone. It should include a capacity to understand various verbal and non-verbal communication of sentiment and feeling

About UniCredit Group

UniCredit is a pan-European leading commercial bank providing best-in-class solutions and services across Italy, Germany, Austria, and Central and Eastern Europe. Our Vision is to be the Bank for Europe's Future. Our Purpose is to Empower Communities to Progress, delivering the best-in-class products and services for all stakeholders, unleashing the potential of our people and our clients across Europe. We serve over 20 million clients, supported by three Group product factories — Corporate, Individual and Payment Solutions — that ensure best-in-class expertise and scalable solutions across all markets. Our integrated model combines local proximity, deep client understanding and Group-wide capabilities, enabling seamless service and outstanding client experience. Digitalisation, operational excellence and a strong commitment to ESG principles underpin our journey, helping us deliver sustainable long-term value for clients, communities, employees and shareholders. Our shared Culture unites our people across all countries, empowering teamwork, driven execution and ambition through Ownership, Integrity and Caring.

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