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Application Support Administrator at UniCredit Bulbank – ensuring stable applications for Europe's future bank.
Join a dynamic team in Sofia; manage 2nd/3rd level support, maintain Oracle, SQL, and cloud services.
General Information
Job ID 57710 Company UniCredit Bulbank Competence Line Digital Country Bulgaria City София / Sofia Job Type Professional Functional area Digital & Data Working time model Full-time Working Time Model Comments Standart working time. Type of contract Labor permanent Contact PeopleAndCultureCOO@UniCreditGroup.Bg
At UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe's future - and we look for people who are willing to walk with us in this direction. To be an example in applying the principles of diversity and equity and in creating an inclusive environment for all is key for the relationships and processes we build. Our business creates investments, resources, and new opportunities that drive our employees' growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.
What you'll be doing
Ensures 2nd or 3rd level support for the business-related applications in the bank for which is responsible; Monitor the software application, and document and analyze problems; Ensures stable operational environment of the all business applications; Ensures the smooth and continuous availability of the applications according the agreed SLA for them and achieve the KPIs on team level; Work on IT problems and perform the respective impact analysis, root cause analysis and recommend solutions and workarounds wherever is needed; Update application configuration as needed to meet the business requirements; Work on shifts.
What you’ll need to succeed
University degree in Information technologies, Mathematics, Computer science or other technical specialty; Technical knowledge in SQL, PL/SQL, Oracle DB, Integrations – SOAP and REST services, MQs; Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications; Previous experience in system and business analyzes or technical support; Knowledge of banking business area would be a plus; Experience with REMEDY, ServiceNow, TFS and other similar tools could be a plus; Ability to learn new content areas and new skills quickly; Ability to multitask in a fast‐paced environment; Fluency in Bulgarian and English language.
Technical Competencies
1–3+ years of experience in application support, IT operations, or production support; Experience with Windows Server and Linux operating systems; Experience with databases used in banking: Oracle, MS SQL server, PostgreSQL; Familiarity with application monitoring and logging tools; Understanding of networking fundamentals (TCP/IP, proxies, load balancers, certificates); Experience with web/app servers (Tomcat, WebLogic, JBoss); Scripting in Bash, PowerShell, or Python is an advantage.
What you'll get in return
• Christmas bonus; • Performance bonuses; • Food vouchers; • Preferential terms on loans; • 25 days holiday leave; • Аdditional holiday leave and birthday gift; • Additional day-off for volunteering; • Refer-A-Friend Program; • Flexible working hours & work from home options; • Additional health and life insurance; • MultiSport cards and fitness centers in our Head offices; • Corporate recreational facilities; • and many more.
About UniCredit Group
UniCredit is a pan-European leading commercial bank providing best-in-class solutions and services across Italy, Germany, Austria, and Central and Eastern Europe. Our Vision is to be the Bank for Europe's Future. Our Purpose is to Empower Communities to Progress, delivering the best-in-class products and services for all stakeholders, unleashing the potential of our people and our clients across Europe. We serve over 20 million clients, supported by three Group product factories — Corporate, Individual and Payment Solutions — that ensure best-in-class expertise and scalable solutions across all markets. Our integrated model combines local proximity, deep client understanding and Group-wide capabilities, enabling seamless service and outstanding client experience. Digitalisation, operational excellence and a strong commitment to ESG principles underpin our journey, helping us deliver sustainable long-term value for clients, communities, employees and shareholders. Our shared Culture unites our people across all countries, empowering teamwork, driven execution and ambition through Ownership, Integrity and Caring.