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Senior Production Support Analyst – ensure platform stability and incident resolution at TD Securities in Singapore
Join a global financial leader, support the Synthetic Prime platform, and drive continuous improvement in a dynamic technology environment
About the Role
We are seeking a Senior Production Support Analyst to support the Synthetic Prime platform. You will act as a key point of contact for the business, ensuring platform stability, managing incidents, and driving continuous improvement across production systems.
Key Responsibilities
Production Support & Incident Management
Provide L2 production support for Synthetic Prime and related applications
Lead incident triage, prioritization, escalation, and resolution
Own problem management including root cause analysis and remediation
Communicate incidents, risks, and outages clearly to stakeholders
Application Stability & Monitoring
Monitor system health and proactively prevent production issues
Improve application performance and resiliency
Troubleshoot application, system, and data integrity issues
Change & Release Management
Execute changes in line with ITIL governance
Support releases including deployment, validation, and rollback planning
Ensure minimal business impact during production changes
Stakeholder Engagement
Partner closely with Front Office trading desks and business users
Act as a primary contact for support queries and issue resolution
Provide timely updates and drive service improvements
Governance & Continuous Improvement
Identify opportunities to improve processes and reduce operational risk
Ensure adherence to enterprise risk and audit standards
Support control reviews and remediation efforts
Resilience & Recovery
Support disaster recovery planning and testing
Ensure compliance with DR/BCP requirements
Knowledge & Team Contribution
Maintain documentation and knowledge base
Support cross-team collaboration and knowledge sharing
Requirements
Domain Expertise
Strong understanding of Prime Brokerage, Securities Lending, and Equity/Total Return Swaps
Familiarity with front office trading workflows and environments
Experience
7+ years of application / production support experience
Experience within financial services or trading environments
Technical Skills
Operating Systems: Linux (Red Hat), Windows Server
Databases: Oracle, MS SQL Server
Tools: Autosys, Splunk, Dynatrace
Cloud/Platforms: Azure, VMware
Languages: SQL, Python, Java
Data: ETL pipelines, Databricks, Azure Data Factory
Process & Methodology
Strong ITIL knowledge (Incident, Problem, Change Management)
Exposure to SDLC, Agile, and DevOps practices
Behavioural Attributes
Strong ownership and ability to operate independently
Excellent communication and stakeholder management skills
Client-focused with a continuous improvement mindset
Additional Information
Participation in on‑call rotation and after‑hours support required
Who We Are
TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well‑being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.