Compliance Quality Assurance Manager (US)

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Mid-level Compliance QA Manager in Charlotte, NC. Drive innovation, lead testing, and shape compliance culture.

Competitive pay ($86k-$139k) with hybrid work, career growth, and TD’s inclusive culture.

Compliance Quality Assurance Manager (US)

Location: Charlotte, North Carolina

Description: Work Location: Charlotte, North Carolina, United States of America

Hours: 40

Pay Details: $86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Compliance

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

Department Overview

The Compliance Quality Assurance (US) team is responsible for providing independent quality assurance of compliance risk through the execution of reviews. These reviews assess whether Risk Owners and Oversight functions are complying with established policies, standards and procedures. The Compliance Quality Assurance Manager (US) will execute these reviews and/or perform peer reviews.

This role will play a key role in providing strategic guidance that reshapes Compliance's structures and processes. We’re counted on to provide recommendations to enhance operational performance, foster meaningful process improvements and ensure adherence to internal policies, standards and procedures. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused Compliance Quality Assurance function. This is not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

Job Description Summary

The Compliance Testing Manager is responsible for planning and overseeing independent Compliance testing completed by specialists.  May execute some independent testing as applicable.  This role provides subject matter expertise on Compliance controls/processes and is responsible for leading all phases of the assigned testing engagement.

Depth & Scope

• Works independently and be accountable for acting as a lead in executing engagements and provides work direction to others on those engagements
• Considered subject matter expert in Compliance testing methodologies
• Provides subject matter expertise and/or guidance to various stakeholders and team members
• Advanced knowledge of external competition, industry and/or market trends in relation to own function/business
• Scope of role may have enterprise impact
• Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
• Independently performs concurrent multiple reviews  and related tasks from end to end
• May act as highest point of team escalation for resolution and provides direction to resolve issues or escalates

Education & Experience

• Undergraduate degree or equivalent work experience
• 7+ years of experience

Desired Skills & Experience

• CPA, CIA, CFE, CRCM or equivalent a plus
• 8+ years of internal audit, testing and/or quality assurance experience
• Knowledge of financial institution laws/regulations, strategies and risk management/compliance programs
• Possesses and demonstrates expertise in the advisory of policy, change management, project management and operations
• Skilled in using computer applications including MS Office suite, with a focus on Excel and PowerPoint
• High personal and professional integrity and standards to advance TD's vision and protect the brand
• Strategic critical thinker: has excellent judgment, achieves the right risk/reward balance
• Delivers on objectives, focuses on what matters and can work across silos to build effective working relationships
• Clear and concise verbal and written communication skills

Customer Accountabilities

• Executes and manages testing activities in accordance with established standards and strategic direction to achieve completion within target timelines
• Executes follow-up on findings raised from testing engagements in accordance with established standards
• Conducts skilled analytical research and analysis as part of testing engagement and initiatives
• Understands risk identification, risk analysis, and risk mitigation according to regulatory requirements and best business practices
• Develops strong relationships and works collaboratively with key partners
• Oversees/leads the testing engagement, including communications and the reporting processes
• Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization
• Proactively identifies matters which require additional attention, further escalation, or review, and liaises with the appropriate staff to resolve

Shareholder Accountabilities

• Prioritizes and manages workload to deliver quality results and meet testing timelines
• Contributes to the review of internal processes and activities and assists in identifying potential opportunities to improve operational efficiencies for area of responsibility
• Adheres to internal policies/procedures, enterprise frameworks and methodologies and applicable regulatory guidelines
• Clearly and concisely documents research as required to understand requirements specific to an engagement
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
• Applies subject matter expertise in the discipline, provides guidance, assistance, and direction to others
• Actively manages relationships within and across various business lines, corporate and/or control functions, and drives alignment with enterprise and/or regulatory requirements
• Assess/identify key issues and escalates to appropriate levels and relevant stakeholders where required
• Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts to the Bank
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements

• Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com .  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.