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Lead hospitality & events in Baltimore, driving exceptional guest experiences at T. Rowe Price.
Manage event operations, budgets, and vendor relationships to achieve operational excellence in a collaborative environment.
About the Team
The Corporate Real Estate & Workplace Strategy (CRE&WS) team plays an important role in shaping those experiences by supporting the functionality, reliability, comfort, safety, and efficiency of our built environment.
Within CRE&WS, the hospitality and events function helps bring people together through in-person, hybrid, and virtual experiences across North America that support internal teams, clients, and business partners.
This team is focused on delivering thoughtful, high-quality service and creating seamless experiences that leave a lasting impression on associates, clients, and guests.
About This Position
This is an exciting opportunity for a hospitality and events professional who enjoys creating exceptional experiences and managing complex operations with excellence.
As Program Lead, Hospitality & Events, you will oversee a hospitality program designed to deliver a high-quality, client-focused experience across a wide range of events and workplace interactions.
You will partner closely with CRE&WS, internal stakeholders, service providers, and vendors to ensure hospitality and event operations are executed consistently, efficiently, and with a strong service mindset.
This role offers the opportunity to influence the guest and employee experience, drive operational excellence, and contribute to continuous improvement in a highly visible function.
Role Summary
Partners with service providers to lead hospitality and event operations for internal stakeholders through planning, execution, and continuous improvement.
Oversees hospitality, conference, and event services to ensure a consistent, high-quality experience for associates, clients, and guests.
Applies working and conceptual knowledge of facilities management and hospitality operations to independently manage a range of assignments, coordinate processes and information effectively, and recommend process improvements where appropriate.
Responsibilities
Lead hospitality and event operations to deliver a consistent, high-quality experience for associates, clients, and guests.
Oversee end-to-end event planning and execution with service providers and internal stakeholders, from defining objectives through onsite delivery.
Oversee event requests, room reservations, scheduling tools, and related workflows to support efficient service delivery.
Support budget oversight, forecasting, operational reporting, and program administration for hospitality and events.
Lead coordination with vendors and internal service partners to ensure operational readiness, alignment, and seamless event execution.
Manage conference rooms, event spaces, and supporting systems, including ServiceNow requests and room set-up changes in Outlook and internal booking tools.
Oversee hospitality communications and supporting tools, including digital signage, media programming, shared mailboxes, and issue resolution.
With minimal guidance, help ensure compliance with facilities management best practices and applicable safety and regulatory standards.
Monitor ongoing hospitality and facilities-related service activity, contribute to issue resolution, and help ensure service requests are executed in a timely manner.
Coordinate and collaborate with internal partners and external providers to maintain effective service levels and support a safe, reliable, clean, and comfortable environment.
Contribute to continuous improvement efforts by identifying workflow, service delivery, and operational process enhancements.
Support vendor coordination and contribute to the assessment of vendor performance in partnership with more senior team members.
Serve as a knowledgeable resource on hospitality and event operations, providing guidance and support to stakeholders and partners as needed.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate.
Qualifications
Required:
Bachelor's degree or the equivalent combination of education and relevant experience AND 2+ years of total relevant work experience
Preferred
Three to five years of demonstrated event planning experience in a hotel or corporate environment, conference services experience, or equivalent
Knowledge of hospitality, food service, catering, and event management operations, practices, and systems
Strong problem-solving, judgment, and decision-making skills, with the ability to remain composed, professional, and solution-focused in a high-volume environment
Strong technical proficiency and a continuous improvement mindset, with the ability to use technology to enhance workflows, communication, and the guest and employee experience
Excellent presentation and communication skills, both verbal and written
Ability to manage detailed logistics in a timely, organized, and budget-conscious manner
Knowledgeable of all liquor laws and regulations concerning service of alcoholic beverages
Must be able to stand, sit, and/or walk for extended periods of time
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
On-Site Work Requirement
This role is based onsite and requires five days per week in the office to support team collaboration and business needs.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status).
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
$63,500.00 - $109,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$70,000.00 - $119,000.00 for the location of: Washington, D.C.
$78,000.00 - $133,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role . Base salary is only one component of our total compensation package . Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources , benefits , and work-life balance so you can thrive in ways that matter to you .
Featured employee benefits to enrich your life:
Competitive compensation
Annual bonus eligibility
A generous retirement plan
Hybrid work schedule
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age,mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.