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Transfer Agency Associate 2: Manage complex unit registry, coach new hires, and improve processes in Hangzhou.
Join a global institution to drive operational excellence and client service.
Transfer Agency, Associate 2
Who we are looking for
Senior Unit Registry Administrator, who will be responsible for setting up and maintaining unit holder, adviser and dealership records for more complex clients, in accordance with current legislation, service level agreement, validity guideline and standing operational procedures. The focus is to well look after the complex clients with the highest quality in terms of timeliness & accuracy within the agreed turnaround times & SSAL schedules. An excellent understanding of the client specific procedures, timely responding and escalating any issues during the day is required. Your role will also be responsible for coach new joiners, helping them to settle in and act as the first point of contact for issue resolution.
This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As Associate 2 - Senior Unit Registry Administrator you will
- Validate and process transactions in accordance with the service standards, in a timely and accurate manner, i.e. applications, redemptions, switches, off-market transfers and deceased estate transactions;
- Dealer & Adviser Maintenance
- Unit holder Maintenance
- Assisting in the preparation and distribution of various management and client reporting
- Collect, record and report statistical information for clients
- Promptly respond to queries from the client, unit holder and homesite
- Perform AML/KYC (Anti Money Laundering/Know Your Customer) checks on new unit holders and transaction monitoring on all unit holders
- Handle more complex clients / processes and ensure all daily and monthly operational registry and reporting deliverables for all internal and external stakeholders in a timely and accurate manner
- Coach new joiners, helping them to settle in and act as the first point of contact for issue resolution.
- Identify, initiate and implement operational improvements especially in risk reduction.
- Proactively and well managed procedure, SOP, checklist and change requests.
- Quality checker for simple processes or clients
These skills will help you succeed in this role
- Ideally 1-2 years’ experience in custody market (Unit pricing and/ Unit registry)
- Good time management skills, ability to multi task, work under pressure and meet deadlines
- Excellent attention to detail
- Good sense of escalation awareness and risk awareness. Able to identify and resolve general or risk related issues, if and when they arise.
- Flexible, adaptable and motivated person who is a Team Player and enjoys dealing with people
- Flexible in various working shifts
- A desire to provide unsurpassed service by exceeding service levels
- Ability to multi task, work under pressure and meet deadlines
- Excellent English communication skills in both email written and verbal
Education & Preferred Qualifications
- Bachelor degree qualified in English, Finance, Banking, Business, Accounting or related discipline; or relevant work experience in a similar role preferable.
- Excellent English communication skills in both email written and verbal
Additional requirements
- A basic knowledge of fund accounting operational concepts
- A basic knowledge of AML/KYC requirements
- A basic understanding of core registry processes would be desired, but not essential
- Previous Unit Registry, finance and/or banking background is desired but not essential
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Equal Opportunity Employer
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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