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Client Centre Executive – Sales in Ho Chi Minh: Drive retail banking sales and customer service
Join Standard Chartered and grow with a dynamic team focused on innovation, inclusivity, and impactful banking.
Strategy
Approaching customers to introduce new retail products • Enhance sale skill to persuade customers to apply document • To promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Client Centre and through aggressive marketing efforts. • Meeting the business sales growth plan by achieving personal target on all financial products -asset and liabilities • Providing one-stop quality customer service in an efficient operation where risks are well controlled • Collect and fulfil the applications from customer. • Perform Original Seen and Verified on the documents and strictly follow bank’s policy
Business
Generation of new business via cross-selling activities and calls • Making effort to hit monthly/ quarterly/ yearly target assigned by Team Manager Communication with customer and explain products feature and persuade customers • Learning on job to improve banking knowledge and soft skill
Management of Customer Service Delivery
• Providing good service quality / service standards / service scope • Attend regular training / retraining in order to provide competent service excellence to existing and potential customer • Customer retention efforts with personal involvement in complaint resolution/handling • Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalized & superior services and generate revenue
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.