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Drive enterprise transformation & AI adoption in Krakow.
Lead operating model redesign and AI integration for global banks.
Role Purpose
Lead the design and evolution of business-led operating models that enable large-scale, multi-year transformation through digital, automation, and Agentic AI capabilities. Translate strategic priorities into scalable operating model changes across Falcon and the broader GDS portfolio - ensuring technology investments deliver measurable business outcomes, workforce productivity improvements, enhanced client experience. Act as the bridge between Product Owners, Technology Leaders, Operations, and Executive Sponsors, ensuring:
- - technology, product, and operations are integrated into a coherent end-to-end operating model
- - Agentic AI and automation opportunities are prioritized around business value and scalability
- - process knowledge is structured, scalable, and drives delivery, impact assessment, and operating model evolution
- - transformation is business-led, adopted at scale, and delivers measurable outcomes
Key Responsibilities
Lead Enterprise Transformation & Agentic AI Adoption
Lead operating model redesign, process re-engineering, workforce transformation, and Agentic AI enablement for large-scale, multi-year transformation programs
Develop business-led transformation strategies leveraging Agentic AI, automation, data, and digital capabilities to improve service delivery and operational performance
Drive organizational redesign - roles, responsibilities, workflows and decision-making models - to unlock the full value of Agentic AI
- - Identify structural, process, governance, and behavioral barriers that limit adoption of new operating models and AI-enabled ways of working
- Establish change adoption frameworks that embed Agentic AI and new operating models across operations, product, technology, and support functions
Shape End-to-End Operating Model Design
- - Design and evolve end-to-end operating model structures in the context of technology and Agentic AI enablement
- - Define and maintain target, interim, and current-state process architectures including roles, responsibilities, handoffs, controls, and human–AI interaction points
- - Ensure consistency of operating model design across products, pods, and functions
- - Ensure technology and Agentic AI capabilities are embedded within the operating model (model design perspective)
- - Drive cross-functional alignment, ensuring changes in one domain do not negatively impact others
Partner with Product Owners to Priorize High-Value, Scalable Use Cases
- - Act as strategic partner to Product Owners in shaping roadmaps and prioritizing high-value, scalable Agentic AI and transformation use cases
- - Assess opportunities through the lens of business value, client impact, operational efficiency, risk reduction, and scalability
- - Establish frameworks for evaluating, selecting, and sequencing Agentic AI opportunities across value streams
- - Ensure use cases are designed around business outcomes and adoption - not technology deployment
- - Provide frameworks for use case structuring, process impact mapping, and service model alignment
- - Advise Product leadership on operating model implications, adoption requirements, and organizational readiness
Drive Business-Led Adoption & Value Realization
- - Champion business ownership of transformation initiatives and Agentic AI capabilities - ensuring adoption is business-led, not tech-driven
- - Partner with business leaders to embed new AI-enabled capabilities into day-to-day operations and decision-making
- - Develop adoption strategies focused on behavioral change, leadership engagement, capability building, and sustainability while measuring adoption metrics, utilization indicators, and realized business outcomes
Lead Process Intelligence Across Pods
- - Develop a clear, structured view of how Agile delivery and Agentic AI reshape the operating model - not just individual features
- - Ensure all pod outputs are understood in terms of end-to-end process flows, control environment, risk points, and client outcomes
- - Assess how Agentic AI capabilities reshape workflows, decision rights, operating structures, and workforce responsibilities
- - Evaluate opportunities to redesign end-to-end processes rather than automate existing inefficiencies
- - Support transition from a fragmented initiative view to an integrated, AI-enabled operating model view
Integrate Technology & Agentic AI into Business Processes
- - Define and document current vs. future process states and the interaction between automation, Agentic AI, and human activities as part of Target Operating Model development
- - Ensure AI-enabled operating models maintain appropriate controls, risk management, governance, and service quality standards
- - Partner with business stakeholders to build shared understanding of operating model changes
- - Lead structured capture and validation of current-state processes using SME input and available materials
- - Identify inefficiencies, fragmentation, complexity, and opportunities for Agentic AI-enabled redesign
- - Develop and support a Process Intelligence and Agentic Transformation capability aligned to operating model needs
Required Experience & Qualifications
15+ years leading enterprise transformation, operating model design, business architecture, process optimization, or strategic change initiatives
Experience in AI led change programs across global organizations
Experience partnering with Product Owners and executive stakeholders in agile and product-centric delivery environments
Demonstrated success delivering business-led adoption of digital, automation, AI, or Agentic AI solutions
Strong understanding of operating model design, organizational effectiveness, governance, workforce transformation, and change management
Experience prioritizing complex transformation portfolios, balancing strategic, operational, risk, and regulatory considerations
Strong executive presence, communication, and influencing skills at Executive levels
Minimum Salary:
zł426,000 Annual
Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.
In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.
We Offer:
- Permanent contract from day one
- Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
- Gold Medical Package for employees and their families (partner and children)
- Premium life insurance package and private pension plan
- Wide range of soft skills training, technical workshops, language classes and development programs
- Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
- Variety of well-being programs
- Additional benefits available depending on the seniority of the role
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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