Senior Manager

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Senior Manager overseeing data analysis, dashboards and risk reporting across CPBB Collections.

Drive automated MI solutions using SAS, Python, SQL, Excel, and VBA while ensuring regulatory compliance.

Job Summary

Senior Manager, Data Analysis is responsible for the end-to-end design, development, automation and maintenance of Management Information (MI), dashboards and analytics solutions for CPBB Collections and Risk reporting. The role supports management decision-making through accurate, timely and well-controlled reporting, actionable portfolio insights, dashboard delivery, process optimisation and compliance with internal policies, regulatory requirements and risk standards. The role requires strong hands-on technical capability and must have working knowledge of SAS, Python, SQL, Microsoft Excel, VBA/macros and related automation techniques.

Key Responsibilities

Strategy

• The mitigation of risk by providing accurate and timely information necessary to support management decisions.
• Protection of the Bank’s reputation; ability to meet legal and regulatory obligations; minimizing risk of Bank being used by money launderers.
• Ensure compliance with all internal policies and regulatory requirements.

Business

• Ability to formulate and comply with credit criteria.
• Ability to be highly flexible, adaptable, open-minded and responsive to the behaviour of the market.
• Comprehensive knowledge of basic banking practices, policies and relevant regulatory concerns.

Processes

• Responsible for end-to-end MI design, development, automation, maintenance and enhancement across CPBB Collections and Risk reporting.
• Translate business reporting requirements into scalable MI solutions, dashboards, data extracts and automated reporting processes.
• Manage the generation and delivery of daily, weekly, monthly and quarterly CPBB risk and collections reports accurately and timely.
• Build, maintain and optimise data workflows using SAS, Python, SQL, Excel, VBA/macros and other approved tools.
• Ensure reports are delivered with adequate checks, reconciliations, version control and controls based on agreed definitions and past trends.

People & Talent

• Ensure necessary trainings are conducted for the team and required job knowledge is provided.
• Ensure quality processing and adherence to all key controls and checks.
• Responsible for handling all queries relating to the reports produced.

Risk Management

• Work closely with the country risk teams.
• Comply with all relevant policies, procedures, guidelines, rules and regulations.

Governance

• Ensure proper documentation such as EUC, BIA, BCP, BID, Migration Checklists, SLAs, Recharge Documents, DOI and Change Templates is maintained appropriately.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Group Collections Team
• Country Collections, Head of Collections, Tele Collections-Head
• Country Policy and CRM teams
• Dialer, CACS, Collections MI and Portfolio Monitoring teams in Hub
• SBIM
• Finance and Legal
• Compliance and Assurance
• Country Operations

Other Responsibilities

• Find actionable insights in portfolios using trend analysis, statistical techniques and other analytical methods.
• Design, develop and maintain robust MI dashboards, scorecards, trackers and reporting packs for Collections operations and portfolio monitoring.
• Ensure accurate and timely delivery of Collections Analytics dashboards and recurring MI deliverables.
• Enhance existing dashboards and develop new MI based on business, risk, governance and stakeholder requirements.
• Use SAS, Python, SQL, Excel and VBA/macros to automate manual reporting, improve data processing efficiency and reduce operational risk.
• Initiate and support automation, process optimisation and reporting standardisation initiatives.
• Maintain and improve validation framework for error-free delivery of dashboards, extracts and MI packs.
• Support the team with ad hoc data needs, root cause analysis and deep-dive analytical requirements.
• Review and provide commentary on key Collections operations KPIs, trends, movements and exceptions.
• Complete applicable E-Learning modules, particularly AML E-Learning Course, Credit Practices, Basel 2 and Credit Bureau, as applicable.
• Protect the Bank’s reputation and ability to meet legal and regulatory obligations.

Skills and Experience

• MI design, development, automation and maintenance
• Strong working knowledge of SAS, Python and SQL for data extraction, transformation, validation and analytics
• Advanced Microsoft Excel, VBA/macros and reporting automation capability
• Dashboarding, visualisation and business performance reporting
• Data quality checks, reconciliations, controls and validation framework management
• Functional knowledge of Collections, Credit Risk and CPBB portfolio performance metrics

Qualifications

• Education : Graduate / Post Graduate
• Training : Technical knowledge of SAS, Python, SQL, Excel and VBA/macros etc.
• Languages : English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,  continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,  we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

• In line with our Fair Pay Charter,  we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance,  with flexible and voluntary benefits available in some locations.
• Time-off  including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working  options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support  through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture  to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,  one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance

Job Skills

Key Skills

• Dashboards
• Data Analysis
• Business Analytics Applications
• Microsoft Excel

Relevant Skills

• Decision Making Skills
• Root Cause Analysis
• Elearning
• Balance Sheets
• Risk Management
• Credit Risks
• Business Informatics
• Visualisation
• Self Motivation
• Data Mining
• Mental Health
• Business Process Improvement
• Knowledge of Finance
• Data Processing
• Maintenance
• Trend Analysis
• Innovation
• Adaptability
• Internal Documentation
• Geography
• Regulatory Requirements
• Continuous Training
• Process Automation
• Investment Performance
• Software Version Control
• SQL Databases
• Risk Analysis
• Regulatory Compliance
• Customer Relationship Management
• Performance Monitor
• Vba Programming Language
• User-Centered Design
• Python (Programming Language)
• Automation
• Perseverance
• Governance
• Organisational Policies
• SAS (Software)
• Knowledge of Statistics
• Portfolio Management
• English
• Metrics
• Analytical Procedures
• Operational Risk Management
• Technical Skills
• Assertiveness
• Macros
• Data Validation

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