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Assistant Vice President – Account Operations (Series 24 required) – Dallas. Lead onboarding, maintenance, and regulatory compliance for broker‑dealer accounts.
Drive automation, AI‑enabled workflows, and advisor‑service excellence in a fast‑paced wealth custody platform.
Who we are looking for
Wealth Custody and Clearing is seeking an experienced Assistant Vice President, Account Operations Specialist to support the execution of core account lifecycle operations across our introducing broker-dealer platform. This role operates within the Account Operations team and is responsible for the review, approval, and ongoing maintenance of client accounts, ensuring all activities are performed accurately, compliantly, and in alignment with firm standards.
This role is ideal for a hands‑on operator with deep expertise in account onboarding, documentation requirements, and lifecycle servicing workflows. The Assistant Vice President serves as a key control point within the operating model, ensuring accounts are established correctly and maintained with a high degree of precision and regulatory discipline.
We are seeking an individual who thrives in a dynamic, growth‑oriented environment, with the ability to operate across multiple functions while the platform scales. This role offers a unique opportunity to gain broad exposure across account operations domains and evolve into a leadership role aligned to those functions over time.
This individual will also play a critical role in supporting a high‑touch, advisor‑facing service model while contributing to the adoption of automation, AI‑enabled workflows, and digital‑first servicing capabilities to help scale the platform efficiently.
Why this role is important to us
As Wealth Custody and Clearing scales, the accuracy and integrity of account onboarding and maintenance activities are foundational to client trust, regulatory compliance, and operational efficiency. This role ensures that accounts are reviewed and maintained correctly at each stage of the lifecycle, directly supporting all downstream servicing, trading, and cash movement activities.
This role is critical to ensure:
- New accounts are reviewed and approved with a high degree of accuracy and completeness
- Ongoing account changes are handled with precision, control, and appropriate supervisory oversight
- Complex or sensitive lifecycle events are executed in a compliant, timely, and well‑controlled manner
In close partnership with Client Service and other operational functions, this role helps enable a model where routine activities are efficiently processed while complex or high‑risk scenarios receive the appropriate level of expertise and oversight.
What you will be responsible for
- Review and approve new accounts, ensuring all documentation, regulatory, and internal control requirements are satisfied prior to account establishment
- Perform supervisory review as a Series 24 principal, including exception approvals and escalation support
- Execute and oversee account maintenance activities, including ownership changes, beneficiary updates, registrations, and account attribute modifications
- Support and manage complex account structures, including trusts, estates, corporate entities, partnerships, and multi‑party accounts
- Assist with lifecycle events, including death processing, estate distributions, and ownership transitions
- Ensure accurate capture and maintenance of beneficial ownership, control persons, authorized parties, and tax documentation (W 9/W 8)
- Partner closely with Client Service and advisors to address inquiries, resolve issues, and clarify documentation requirements
- Support inbound advisor requests, delivering timely, accurate, and high‑quality servicing for both standard and non‑standard scenarios
- Identify, assess, and elevate risk, documentation gaps, or inconsistencies in accordance with supervisory expectations
- Assist in processing and supporting ACATS and non‑ACATS transfers, ensuring proper documentation and control
- Coordinate with and initially perform across Cashiering, Transfers, and account operations; as the platform scales, help stand up domain‑specific functions with the opportunity to evolve into a dedicated leader within those areas
- Contribute to the development and refinement of workflows, procedures, and controls across onboarding and maintenance processes
- Leverage Salesforce and AI‑enabled workflows to improve efficiency, reduce manual effort, and enhance turnaround times
- Maintain strong documentation and audit readiness across all activities
What we value
- Strong experience in broker‑dealer or custody operations, with a focus on account onboarding, review, and lifecycle management
- Expertise in complex account structures (trusts, estates, entities) and associated documentation and regulatory requirements
- Solid understanding of:
- Account approval and maintenance workflows
- Beneficial ownership and control of person requirements
- AML/KYC and CIP frameworks
- Tax documentation and withholding considerations
- Experience supporting advisor‑facing servicing models, with effective communication and problem‑solving skills
- Ability to manage exceptions, non‑standard scenarios, and time‑sensitive requests with sound judgment
- Comfort operating in a fast‑paced, build environment with evolving processes and structures
- Familiarity with introducing broker‑dealer models and clearing relationships
- Experience leveraging workflow tools and case management systems (Salesforce preferred)
Education & Preferred Qualifications
- Undergraduate degree
- 3+ years of experience in broker‑dealer, custody, or wealth operations, with a focus on account lifecycle management
- Active Series 24 license (required)
- Experience in an introducing broker‑dealer or advisory‑led (RIA) model strongly preferred
Salary Range:
$70,000 - $130,000 Annual
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home .
About State Street
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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
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