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Senior Manager – Wealth Operations role directing a 11‑person team delivering corporate action support across Singapore and Brunei. Apply now.
Based in Bukit Jalil, KL, this senior leadership position focuses on operational excellence, process optimization, and innovative tech such as generative AI.
Job Description
Requisition Number: 56825 Job Location: Bukit Jalil KL, MYS Global Grade: Band 6 Work Type: Office Working Employment Type: Permanent Posting Start Date: 30/06/2026 Posting End Date: 31/07/2026 Job Description:
Job Summary
Job Summary As the Senior Manager, Wealth Solution Operations, you will lead a team of 11 professionals to deliver corporate action support for the retail wealth business for Singapore and Brunei market. You will drive initiative, lead and engage the team to meet business goals & objectives.
Key Responsibilities
- • Responsible for Wealth & Retail Banking corporate actions operations, supporting business needs, growth and to improve the overall operating efficiency. Also responsible for executing projects involving or driven by the organization.
- • Responsible for setting the global standard and partnering with Heads of the respective country WM COO Operations teams & hubs to execute on the operating standard.
- • Lead and develop a team, providing guidance, training and coaching. Able to lead teams across different geographical locations.
- • Driving harmonization of processes within the hubs by taking advantage of a panoramic view of varied country processes.
- • Partner with the hub teams to ensure that corporate action operations strategy defined in-country is executed in the hubs and caters for client outcomes.
- • Risk control and governance: Ensuring oversight and driving improvement in the control and resilience agenda. This includes developing a forward-looking end to end view across Wealth Management on the operating environment and proactively identifying and escalating issues and sharing themes/ lessons learnt.
- • Leverage, experiment and use innovative technology solutions such as generative AI to deliver best in class services to the business.
- • Act as an escalation point for exceptions, prompt closure of customer complaints, errors, breaches, and technology incidents that may trigger regulator and senior management attention.
- • Ensure high-quality service delivery to clients, responding to inquiries and resolving issues promptly.
- • Send daily/Weekly/Monthly/Quarterly KPI reports without fail.
- • Anticipate issues that may adversely affect Operations and propose possible solutions.
- • Stay up-to-date with industry regulations and standards, ensuring compliance and implementing changes as needed.
- • Liaise with internal and external stakeholders.
- • Develop and maintain reports and analytics to track corporate actions performance and identify areas for improvement.
Strategy
- • Deepen end to end digital capabilities from multi touch to single touch to zero touch processing.
- • Identify and implement improvements in existing End to End processes.
- • Manage costs within budgets/forecasts and deliver against budget targets for cost saves.
- • Monitor cost trends/ unit cost and identify opportunities for reducing the same through automation and other initiatives.
- • Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank.
- • Client obsession and identify strategic opportunities for transformation of service standards.
- • Support and lead change initiatives and provide feedback for change proposals.
- • Set strategic goals and guide teams to achieving results.
Business
- • Maintain close working relationship with Wealth Product and business stakeholders and their respective teams, to ensure that product segment strategy and revenue aspirations are clearly understood and supported.
Processes
- • Ensure that processing operations for the WRB business across the Retail Wealth and globally for Private Bank achieves a high level of accuracy, integrity, and completeness, Ensure quality and timeliness of Service Delivery – TAT and accuracy in the delivery of wealth products.
- • Close oversight of GBS operations related to respective product portfolio and/or segment and ensure that key service level metric is met – both internal and with clients
- • Partner respective businesses in developing product roadmap, work closely with group Wealth Management Operations teams to operationalize and ensure that the underlying processes are fit for purpose.
People & Talent
- • Identifying and grooming the talent pipeline.
- • Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench-strength and leadership pipeline and attrition management.
Skills and Experience
Wealth Operations expertise in corporate actions, including mergers, dividend distributions, meeting events such as AGMs, defaults, and delistings.
Qualifications
- • Bachelors degree, with at least 7+ years operations experience in a leading bank
- • Strong management skills, communication and interpersonal skills.
- • Ability to manage multiple priorities and deadlines.
- • Excellent analytical and problem-solving skills.
- • Strong understanding of wealth products including its process standards and operating controls.
- • Understand business strategy, value proposition and client value proposition.
- • Deep understanding of processes, processing platforms, operations, service and technology, and ability to leverage on technology and automation, and effective risk management and governance controls including effective compliance controls, oversight.
About Standard Chartered
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Job Skills
Job Skills Key Skills Business Strategies Stakeholder Management Leadership Relevant Skills Customer Experience Project Management Team Management Elearning Risk Management Forecasting Skills Technology Strategies Self-Motivation Mental Health Business Process Improvement Operationalisation Business Coaching Knowledge of Finance Technology Roadmaps Corporate Services Retail Commerce Innovation Mergers and Acquisitions Business Requirements Customer Value Proposition Geography Multi-touch Operations Management Interpersonal Skills Continuous Training Commercial Banking Service Delivery Regulatory Compliance Communication Skills Budgeting Skills Asset Management Key Performance Indicators Automation Project Portfolio Management Perseverance Governance Problem Solving Assertiveness Execution of Experiments