Job Summary
The Team Leader, Retail Banking Singapore – Unit Trust Operations is responsible for leading day-to-day operational processing and controls for Unit Trust transactions, including subscriptions, redemptions, switches, cash and stock reconciliations. The role ensures timely and accurate execution of client instructions, adherence to regulatory and internal control requirements, and effective supervision of the team to mitigate operational risk.
The role supports the Assistant Manager by overseeing BAU delivery, resolving operational issues, coordinating with internal stakeholders and custodians, and driving process discipline and continuous improvement within the team.
Key Responsibilities
Strategy
• Support the implementation of the Group’s and Retail Banking Operations strategy by ensuring efficient, accurate and compliant execution of Unit Trust operational activities.
• Contribute to continuous improvement initiatives to enhance operational efficiency, turnaround time and control effectiveness.
• Demonstrate awareness and understanding of the Group’s business strategy and operating model as it relates to Wealth Management and Retail Banking operations.
Business
• Ensure timely and accurate processing of Unit Trust transactions, including subscriptions, redemptions and switches for Retail Banking Singapore clients.
• Deliver operational outcomes in line with agreed service levels, cut-off times and client commitments.
• Support business growth by ensuring operational readiness, stability and scalability of processes.
• Maintain strong understanding of the Unit Trust product lifecycle, settlement flows and client impact.
Processes
• Responsible for executing and supervising end-to-end Unit Trust operational processes, including:
• Processing of client subscription, redemption and switch orders
• Instruction submission to custodians and fund houses
• Cash and stock reconciliation
• Resolution of breaks, exceptions and settlement discrepancies
• Ensure adherence to documented procedures, Delegation of Authority (DOA) and Maker-Checker controls.
• Perform daily oversight and validation to ensure all transactions are fully actioned, authorised and completed within defined timelines.
• Identify process gaps, operational risks and inefficiencies, and escalate issues with proposed solutions where appropriate.
• Support audit reviews, internal controls testing and remediation of findings.
People & Talent
• Lead by example and set clear expectations for quality, timeliness and conduct within the team.
• Provide day-to-day guidance, coaching and supervision to team members to ensure consistent performance and control discipline.
• Ensure team members are adequately trained and competent to perform their roles.
• Support onboarding, knowledge transfer and cross-training to build team resilience.
• Provide regular feedback on performance and contribute input to performance reviews.
• Assist in reviewing team structure and capacity to support business needs.
Risk Management
• Identify, assess and manage operational risks arising from Unit Trust processing activities.
• Ensure effective controls are in place to mitigate risks relating to transaction processing, reconciliation, settlement and client impact.
• Monitor and escalate incidents, breaches or near misses in accordance with the Group’s Risk Management Framework.
• Support root cause analysis, corrective and preventive actions for operational incidents.
• Maintain awareness of key risks facing the function and ensure compliance with internal policies and procedures.
Governance
• Ensure compliance with internal policies, procedures and governance frameworks.
• Support effective oversight by maintaining accurate records, documentation and audit trails.
• Assist in assessing the effectiveness of controls and governance arrangements within the team.
• Support implementation of changes arising from regulatory, policy or process updates.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Assistant Manager / Manager, Retail Banking Operations
• Retail Banking Relationship Managers and Sales Teams
• Custodians and Fund Houses
• Internal Operations, Finance, Risk and Compliance teams
• Technology and Change teams (where applicable)
Skills
• Unit Trust Operations
• Cash & Stock Reconciliation (Funds/Custody Accounts)
• Custodian & Fund house settlement processing
• Exception Management & Break Resolution
• Operational Risks & Controls (Maker-Checker, DOA, Audit Readiness)
• Excel
Experiences & Qualifications
• Bachelor’s Degree In Business, Finance, Banking, Accounting, Economics or any related field.
• Candidates with 2 - 3 years of experience in Retail Banking And Wealth Management Operations with settlement operation knowledge is preferred.
• Relevant Operations, Risk Or Banking Certifications will be an added advantage.
• Systems And Platform Training Relevant To Transaction Processing And Reconciliation (E.G. Core Banking, Custody, And Settlement Systems).
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrate proficiency in Microsoft 365 applications.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.