Director, PU Analytics & QA Lead (Malaysia/India)

Vista previa generada por IA

Director, ARIS Tooling Lead – lead enterprise platform governance and AI integration, hybrid in Kuala Lumpur/India.

Shape process excellence, drive ARIS adoption, manage vendor and risk, and support global banking transformation.

Job Summary

This role could be based in Malaysia OR India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

What’s the opportunity?

• The Process Excellence team requires a Director, ARIS Tooling Lead to own the strategic direction, governance, and enterprise application of the Bank’s ARIS process management platform.
• This role is accountable for ensuring ARIS is a stable, compliant, and high value enterprise capability, supporting effective process ownership, insight generation, and continuous improvement across the Bank. The role balances strategic evolution of the tool (including enablement of AI capabilities) with strong risk, control, and vendor management, ensuring minimal disruption to business users.
• The ARIS Tooling Lead acts as the lead for how ARIS is governed, enhanced, and experienced across the organisation.

What will you do?

The role holder will partner with Process Excellence team, Global Process Owners, Technology, and external vendor to define, operate, and evolve the ARIS platform in line with business priorities. The role will ensure the platform is well managed in BAU while continuously improving user experience, adoption, and insight generation.

Key Responsibilities

• Define and own the ARIS tooling strategy and roadmap, aligned to the Process Universe and Process Excellence objectives
• Identify, prioritise, and deliver tool enhancements, including AI‑enabled capabilities, dashboards, and analytics
• Translate business needs into practical tooling solutions, balancing ambition with operational and risk constraints
• Act as enterprise owner of the ARIS platform, covering strategy, governance, usage standards, and value realisation
• Drive increased active usage and adoption across businesses and functions
• Partner with Process Universe roles, and communities of practice to embed ARIS into BAU ways of working
• Ensure ARIS supports effective process discovery, ownership, and improvement
• Ensure stable day to day operation of ARIS with no material incidents
• Lead vendor engagement and release management, ensuring timely implementation compliance with Group standards minimal disruption to users
• Oversee testing, change communication, and post release validation
• Develop and implement training, onboarding, and awareness programmes for different ARIS user groups
• Build capability across the organisation by simplifying and clearly explaining technical tooling concepts
• Champion a culture of process excellence, continuous improvement, and disciplined tool usage
• Identify, assess, monitor, and manage risks related to tooling stability, data quality, compliance, and vendor dependency
• Ensure appropriate controls, monitoring, and escalation processes are in place
• Establish and maintain clear governance, standards, and controls for ARIS usage and change
• Ensure transparency through tracking, reporting, and stakeholder communications
• Maintain documentation and audit‑ready artefacts for tooling governance
• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Take personal responsibility for ensuring ARIS tooling complies with all applicable laws, regulations, and Group standards
• Effectively and collaboratively identify, escape, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• Group Transformation Office
• Process Excellence Team
• Global Process Owners, Process element Owners and Domain Owners
• Process Universe Champions
• Technology and Data teams
• Resilience, Risk and Compliance
• External vendors - ARIS

Qualifications

• Expert level experience with ARIS in an enterprise or regulated environment 
• Proven experience owning or running a core business tooling platform end to end
• Strong understanding of process management frameworks, governance, and taxonomy
• Demonstrated ability to communicate complex technical concepts to non technical stakeholders
• Experience working across global, multi stakeholder environments
• Strategic mindset with strong execution discipline
• Excellent written, verbal, and presentation communication skills
• Strong stakeholder management and influencing capability
• Detail‑oriented with a well‑developed risk and control mindset
• Confident, pragmatic, and resilient in managing ambiguity and change

Skills and Experience

• Process Tooling / ARIS expertise
• Tool governance & operating models
• Vendor & release management
• Communications
• Process Excellence & enablement

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,  continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,  we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

• In line with our Fair Pay Charter,  we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance,  with flexible and voluntary benefits available in some locations.
• Time-off  including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working  options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support  through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture  to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,  one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Job Skills

Key Skills

Information Governance and Management
Stakeholder Engagement
Professional Communication
Vendor Relationship Management
Data Presentation

Relevant Skills

Strategic Thinking
Business Priorities
Strategic Management
Strategic Communication
Data Quality
Sales Management
Elearning
Employee Onboarding
Risk Management
Enterprise Software Applications
Success Driven Person
Conceptual Models
Self Motivation
Confident and Emotionally Stable
Mental Health
Quality Management
Business Process Improvement
Demonstration Skills
Knowledge of Finance
Pragmatism
Innovation
Tooling Assembly and Dismantling
Business Requirements
Release Management
User Experience
Geography
Dashboards
Continuous Training
Artificial Intelligence
Stakeholder Communications
Testing Skills
Process Management
Aris Software
Dealing with Ambiguity
Risk Analysis
Communication Skills
Data Analysis
Management of Stress
Mentoring
Perseverance
Governance
Operating Models
Stakeholder Management
Assertiveness

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