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Mid-level Debit & Payments Product Manager role in Kuala Lumpur – manage debit card and remittance services.
Lead payment product strategies, drive regulatory compliance, and innovate customer experiences for Standard Chartered Bank.
Job Summary
• Manage and improve debit card product and remittance services through innovative CVP and great client experiences
• Build and lead the payment product deliverables in a fast-evolving payment landscape
• Launch and implement portfolio programs on payment usage and activation
Key Responsibilities
Strategy & Business
• Define, manage and execute payment strategies
• Collaborate with technical and project teams to define client journey and specific country requirements
• Work closely with marketing, digital channel and sales teams to execute effective go-to market plans
• Review and improve operational processes to support the product and service journeys
• Leverage on payments capabilities to improve client activation, CASA stickiness and relationship deepening
Processes, Risk & Governance
• Drive simplification in processes to deliver better client experience and cost efficiencies
• Review and improve operational processes to support the product and service journeys
• Identify, mitigate, monitor and resolve risk issues
• Review product operations, client experience, client complaints to ensure operational issues are resolved
• Work closely with in-country Project Managers and Compliance, and regulators to ensure the retail payment agenda and requirements are met
• Ensure adherence to bank’s values; legal & compliance as top-of-mind during strategy and execution
• Ensure reporting requirements are met in a timely manner
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across
Standard Chartered Bank - includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
Skills and Experience
Must-have Skills
• Banking Products and Service Development
• Product Development Strategy
• Regulatory Environment – Financial Services
Other Skills
• Marketing Channels
• Data Gathering and Reporting
• Profitability Analysis
• Financial Risk Management
Motivation
• Shows ownership towards results and commitment to goals
• Highly independent and self-motivated, with minimal supervision required
Qualifications
Key Experiences
• Recognised University Degree or above
• Experience in financial services, with preference in Deposit and/or Payment fields
• Strong understanding of product analysis and strategy, and systems & operations
Languages
• English
• Malay (Optional)
• Mandarin (Optional)
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Apply now
Information at a Glance
Job Skills
Relevant Skills
Customer Experience
Processing of Payments
Elearning
Chinese
Malay
Self Motivation
Data Collection
Product Design
Mental Health
Governance Risk Management and Compliance
Debits and Credits
Knowledge of Finance
Profitability Analysis
Retail Commerce
Sales
Innovation
Marketing
Geography
Continuous Training
Financial Risk
Service Development Studio
Risk Analysis
Regulatory Compliance
Perseverance
English
Banking Services
Assertiveness
Skills Matching
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