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Scenario Desk Underwriter – Home Equity role in Frisco, TX, supporting loan underwriting and process improvements.
Join a mobile-first bank shaping financial futures while enhancing home equity underwriting and quality assurance.
Employee Applicant Privacy Notice
Who we are
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Job Summary
This position is responsible for providing support across multiple pillars in the Sales, Operational, & QA teams.
Minimum Qualifications
- 4+ years of home lending underwriting experience.
- Excellent written and verbal communication skills.
- Proven ability to provide accurate and timely support in a fast-paced environment.
Preferred Qualification
Experience in Home Equity.
Responsibilities
Maintain up to date knowledge of loan program updates & internal credit policy requirements
Provide coverage for Home Equity Scenario Desk, responding to questions that include, but not limited to, the following:
Home Equity guideline questions
Occupancy questions
Income Calculation questions
Complex loan scenarios
Home Equity policies and procedures
Document common scenarios and create QRG/FAQs to support MLOs, Underwriters, Customer Experience Team, and Processors.
Tasked with SOP ownership & updates to the HE UW Department.
Participate in departmental meetings and provide input(s) on process improvements.
Assist Home Equity Underwriting Managers with reviewing Quality Assurance findings and providing feedback or targeted training to the HE Underwriting team.
Work alongside Processing Leadership to identify cross-functional opportunities for both teams.
Ownership of addressing Internal Audit findings & remediation.
Act as a liaison between Credit Policy & Underwriters for credit exceptions in situations where UW Management may be unavailable.
Monthly review of credit policy exception requests & make recommendations for future credit policy revision.
Act as another point of reference for the underwriting team if the UW Management may be unavailable.
Work with Closing on issue management
COCs - act as an escalation point if rush COC has been submitted & Underwriter has no capacity.
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Legal
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.