Vista previa generada por IA
Production Services Analyst role in Putrajaya ensuring system availability and automation.
Seeking expertise in Generative AI, LLM API, Dynatrace, PostgreSQL, Databricks, and scripting.
Title: Production Services Analyst - Aiden
Location: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
Description: Job Description
What will you do?
Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives
Leverage automation to drive efficiency and to improve the soundness of our operating environment
Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white-glove service to our business users.
Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model
What do you need to succeed?
Must-have
Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie Dynatrace, Grafana, Pagerduty, ITRS)
Experience with PostgresSQL or other equivalent relationship database. Ability to write on the fly database statements
Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python)
Experience and knowledge of containerized deployments and management of pods and configurations
Bachelors of Science degree or equivalent
Nice-to-have
Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.
Exposure to Capital Markets or Investment Banking
Experience with Intelligent Operations and AI Ops
Experience with the ITIL Incident, Problem, Chanage Management platform (such as Service Now)
Job Skills
- Aplicaciones de sistemas, Atención al cliente, Automatización, Colaborar, Entrega de aplicaciones empresariales, Grafana, Infraestructura de tecnologías de la información (TI), Inteligencia artificial (IA), ITRS Geneos, MongoDB, Operaciones de IA, Operaciones de ordenador, Pila Elk, Plataforma Databricks, PostgreSQL, Procedimiento operativo estándar (POE), Relaciones interpersonales, Resolución de problemas en grupo, Software de sistemas, System and Console Operations
Additional Job Details
Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City: Putrajaya
Country: Malasia
Work hours/week: 40
Employment Type: Full time
Platform: CAPITAL MARKETS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-05-15
Application Deadline: 2026-07-15 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
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