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Bilingual Branch Operations Assistant needed in Vancouver – provide client support and administrative services.
Apply by July 11, 2026, and contribute to a dynamic RBC team in Vancouver.
Job Description
Job Description
What is the opportunity?
The RBC Dominion Securities Management team located in downtown Vancouver Royal Center is looking for a bilingual (Mandarin/Cantonese) Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.
What will you do?
Help manage incoming communications from clients, Advisors and other internal and external partners.
Provide attentive and accurate service to clients and respond to their needs
Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.
What do you need to succeed?
Must-have
- Meticulous attention to detail and excellent time management skills
- Exceptional written and verbal communication skills in English and Mandarin or Cantonese
- Strong Microsoft Office skills
- A professional approach to all situations to create a positive working environment
- Ability to complete duties independently seeking out own answers and solutions
Nice-to-have
- Canadian Investment Regulatory Exam, CIRE
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Experience in the securities industry is an asset
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
The expected base salary range for the above position is $40,000 - 55,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.
This position may be eligible to receive a discretionary/variable incentive payment.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC’s high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
Job Skills
Administración de atención al cliente, Alianza, Atención al cliente, Gestión de problemas, Herramientas de oficina, Interacciones con clientes, Operaciones de asistencia al cliente, Relaciones interpersonales, Self-Service and Virtual Call Centers, Trabajo en equipo
Additional Job Details
Address:
VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER
City:
Vancouver
Country:
Canadá
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-06-11
Application Deadline:
2026-07-11
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.