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Senior Software Engineer – lead incident leadership & observability at Robinhood
Help build finance’s future through cutting‑edge reliability and dynamics.
About the team & role
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood.
As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration.
As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response.
This role is based in our New York, New York office, with in-person attendance expected at least 3 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you’ll do
- Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure
- Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
- Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
- Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
- Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
- Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
- Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improvements
- Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers
- Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
- Define and own the roadmap of bringing observability to critical user journeys for Robinhood’s products
- Deliver key insights and executive-level reporting to enable better business decisions around service quality and reliability
- Act as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering culture
What you bring
- 5+ years of software engineering experience, including significant experience operating production systems
- 2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
- Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)
- Strong communication and cross-functional collaboration skills, especially during high-severity incidents
- Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
- Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
- Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
- Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact
What we offer
Challenging, high-impact work to grow your career
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces
Base Pay Range
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$196,000 — $230,000 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.