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Manager of Operational Risk, Regulatory Compliance & Business Continuity at RBC, Putrajaya.
Lead cross‑functional teams, manage risk records, regulatory reporting and BCM renewal projects.
Job Description
The GRM BUORM Centre of Excellence, aligned under the GRM Chief Operations Office (COO) structure, is a centralized execution hub responsible for delivering first-line operational risk, regulatory compliance, and business continuity activities in support of RBC's Operational Risk Management Framework. The team operates as a shared service supporting GRM Business Units and Functions globally, with a focus on ensuring consistency, quality, and timeliness of critical compliance processes.
Working hours
Working hours : 9.00AM -6.00PM
What will you do ?
A. Operational Risk Management (ORM) Activities
Risk Record Management
Support creation, maintenance, and accuracy of risk records in Archer in alignment with RBC's Enterprise Information Management (EIM) standards
Ensure assigned risk records are updated on a timely basis and reflect the current risk landscape
Perform quality assurance activities to validate completeness and accuracy of risk data
Coordinate with GRM ORM advisors to remediate data gaps and support compliance with ORM governance requirements
Escalate data quality issues or compliance concerns to the Associate Director as required
Issue Record Management
Manage the complete lifecycle of assigned issue records in Archer (creation, maintenance, tracking, and closure)
Execute issue management procedures aligned with RBC's policies and timelines
Support escalation and resolution of outstanding issues with appropriate GRM stakeholders
Maintain issue tracking and contribute to monthly reporting and trending analysis for senior management visibility
Follow up with stakeholders to ensure timely resolution of assigned issues
EIM Migration & System Maintenance
Support the migration of Metric Stream issues to EIM (Q4 2026 initiative) by executing assigned tasks
Support the transition of issue management responsibilities as directed by the Associate Director
Maintain Archer system data quality and support system configuration updates as assigned
Report system issues or configuration concerns to the Associate Director
B. Regulatory Compliance Management (RCM) Activities
Global RCM Reporting Support
Gather and consolidate information from assigned GRM Business Units for quarterly RCM reports
Prepare supporting documentation including regulatory updates, control status, and issue summaries
Assist in ensuring reports meet quality standards and submission timelines
Support compilation of data and trends for escalation to GRM COO and regulatory stakeholders
Horizon Scanning & Regulatory Monitoring Support
Support global horizon scanning activities by executing assigned scanning tasks for assigned GRM units
Coordinate manual scanning for regulatory updates (temporary until CUBE system integration is complete)
Manage scanning for non-key regulatory updates not covered by CUBE system as assigned
Document and communicate regulatory updates to the Associate Director for review and distribution to RTOs
Trigger Event Assessments (TEAs)
Assist in preparation of TEA templates and execution of quarterly trigger event assessments for assigned GRM RTOs
Gather regulatory, control, and issue updates needed for TEA completion
Ensure TEAs are aligned with RBC's RCM governance and FCOP requirements
Support distribution of completed TEAs within defined timelines
Escalate completion issues or gaps to the Associate Director as required
C. Business Continuity Management (BCM) Activities
OSFI Remediation & BIA/BCP Renewal Support (through October 2027)
Support execution of OSFI remediation activities by assisting with Business Impact Analysis (BIA) and Business Continuity Plan (BCP) uplift requirements
Assist with quality control reviews at the 120-day mark of the renewal process:
Support review of incoming BIA/BCPs for gaps and areas requiring uplift
Document quality issues, missing documentation, and compliance gaps
Provide support to BCM advisors on remediation needs
Support stakeholder and scope validation at the 90-day mark:
Assist in confirming contributors and senior approvers on BIA/BCP documents
Support identification of secondary and orphaned teams in Workday missing from BIA scope
Assist in identifying organizational changes requiring incorporation into renewal discussions
Escalate completion delays or quality concerns to the Associate Director
Riskonnect System Maintenance Support
Support maintenance and updates to Riskonnect system supporting BCM activities
Report data quality issues or system configuration concerns
Assist with data accuracy verification as assigned
Support system improvements or enhancements as directed by the Associate Director
Functions BCM Reporting & Portfolio Management Support
Assist with tracking and scorecard systems to measure BCP renewal portfolio progress
Contribute to quarterly reporting on Functions BCM status
Gather and organize data for portfolio status reporting
Support identification of risks, bottlenecks, and resource constraints in the renewal program
D. Team Support & Collaboration
Team Collaboration & Support
Collaborate with team members to deliver ORM, RCM, and BCM activities
Support onboarding and mentoring of junior team members on assigned tasks and procedures
Share knowledge and best practices with colleagues to enhance team capability
Participate in team meetings and contribute to continuous improvement discussions
Performance & Quality Management
Execute assigned work with high attention to detail and accuracy
Meet productivity and quality standards established by the Associate Director
Seek feedback from supervisors and team members to enhance performance
Escalate quality concerns or blockers to the Associate Director promptly
E. Stakeholder Management & Collaboration
Support for GRM Leadership Engagement
Collaborate with the Associate Director in supporting ORM, RCM, and BCM strategic initiatives
Assist with gathering information and data to support management meetings and discussions
Communicate status updates and findings to assigned GRM stakeholders as directed
Support escalation of issues requiring senior management attention
Business Unit & Advisor Support
Collaborate with GRM Business Unit ORM, RCM, and BCM advisors on first-line activities
Provide assistance and clarification on policies, procedures, and best practices as assigned
Communicate timelines, expectations, and dependencies to support advisor work
Escalate unresolved issues and concerns to the Associate Director
Functions Leadership Support
Support Associate Director in partnering with Functions leadership on BCM renewal activities
Assist with communication of progress and recommendations on BIA/BCP renewal initiatives
Provide process guidance and quality feedback to Functions teams as directed
Support reporting and metrics sharing as required
Cross-Functional Communication
Participate in regular meetings and communications with key stakeholders as assigned
Assist with preparation of materials supporting management briefings
Communicate procedural updates and lessons learned to team members
Escalate communication gaps or misalignments to the Associate Director
F. Process Support & Continuous Improvement
Quality Assurance & Standards Compliance
Execute assigned work in compliance with RBC policies and quality standards
Identify and report quality issues or gaps requiring remediation
Provide feedback to team members on quality and process improvements
Escalate systemic quality concerns to the Associate Director
Process Standardization & Documentation Support
Support documentation of procedures, templates, and tools for ORM, RCM, and BCM execution
Assist with capturing lessons learned and best practices
Contribute to identification of process improvement opportunities
Support evaluation of process automation opportunities as assigned by the Associate Director
Metrics & Reporting Support
Assist with tracking BUORM team productivity and output quality metrics
Support preparation of regular reporting on ORM, RCM, and BCM execution status
Gather and organize data for performance dashboards and reports
Identify and escalate trends or bottlenecks requiring management attention
Ad Hoc Support & Special Initiatives
Support special projects and process improvement initiatives as assigned
Assist with evaluation of new tools, systems, and methodologies
Participate in organization-wide compliance programs and regulatory initiatives as required
Support change management activities associated with BUORM or broader GRM initiatives
G. Risk & Issue Escalation
Issue Resolution & Escalation Support
Identify issues and escalations arising from ORM, RCM, or BCM execution that require resolution
Escalate issues appropriately to the Associate Director within defined timelines and in accordance with RBC policies
Track and communicate resolution of escalations to relevant stakeholders as directed
Document escalations and resolutions for audit and compliance purposes
What so you need to succeed?
Mus-have
3+ years in Operational Risk Management, Regulatory Compliance, or Business Continuity domains
1-2 years supporting a team leadership or collaborative execution environment
Experience with risk management systems (Archer, Riskconnect preferred)
Working knowledge of OSFI requirements and banking regulatory framework
Background supporting cross-functional work in a matrix or shared services environment
Nice-to-have
Professional qualification in accounting, certifications associated with Risk Management or Compliance
Familiarity with enterprise risk management frameworks or regulatory compliance standards
Job Skills
Control de riesgos, Controles internos, Diseño de procesos empresariales, Gestión del riesgo financiero (GRF), Gestión de riesgos, Riesgos operacionales, Toma de decisiones, Trabajo en equipo
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malasia
Work hours/week:
40
Employment Type:
Full time
Platform:
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-07-03
Application Deadline:
2026-07-31
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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