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Senior Executive ITSM – leading Atlassian CI/CD and ITSM initiatives in Kuala Lumpur.
Drive process improvements, manage stakeholder relations, and deliver projects with minimal supervision.
Title: Senior Executive ITSM
Location: Kuala Lumpur (Group Head Office)
Description:
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Purpose:
Involve in projects related to regional IT Service Management system in line with company goals & objectives.
Performs CI/CD administrator role within Atlassian platform.
Analyses process gaps and introduces process improvements within Atlassian.
Coordinate CI/CD related activities within the team to ensure timely closure of tickets assigned.
Works independently to complete assigned tasks.
Works closely with internal and external stakeholders to discuss system challenges and propose creative solutions.
Builds and manages relationships between internal and external stakeholders.
Job Responsibilities:
- Responsible for delivery of Atlassian related projects within the agreed KPIs.
- Execute and deliver tasks within the agreed timeframe, with minimum supervision.
- Ensure timely closure of all CI/CD related tickets with minimum/zero escalations.
- Propose process improvements and automation ideas.
- Create and update technical documentations/knowledge base.
- Identify system issues, provide creative solutions and implement them in the system.
- Independently perform research to attain new technology knowledge.
- Perform other ad-hoc related duties as assigned by superior.
- Manage day to day operational activities independently.
Job Requirements:
- A Bachelor’s Degree in Business Administration / IT or equivalent.
- Knowledge in Cloud Computing, DevOps and Agile methodologies beside software development lifecycle related processes.
- Fluent in both speaking and writing English & Bahasa Malaysia. (Mandarin is an added advantage).
- Proven working experience in project management is an advantage.
- Solid organization skills including attention to details and multitasking skills.
- Willingness to learn and ability to adapt to changes is a must.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.