Vista previa generada por IA
Lead product harmonization, data‑analytics and global mobile‑app releases as our next Capability Lead at Prudential.
Drive stakeholder engagement, testing & quality assurance to boost CSAT, NPS and revenue across all markets.
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Key Outcomes
- Operational improvements : Measurable cost savings via automation, reduced turnaround time and fewer errors
- Customer experience uplift: Improved CSAT/NPS, app ratings and engagement metrics
- Commercial impact: Revenue generation via upsell, cross-sell, and NPS commercialization
- Adoption at scale: Harmonized product features and servicing journeys successfully launched and adopted across all markets
Responsibilities
Requirement Development & Harmonization
Coordinate and provide requirements: Collaborate with operations, marketing, legal, compliance, privacy, finance, sales, design, data and technology teams to capture goals, pain points, and regulatory, operational, and customer needs
Product harmonization: Ensure requirements and features are consistent and harmonized across all countries, balancing global standards with local adaptations
Roadmap Prioritization: Define and prioritize the capability roadmap based on business impact, customer feedback, and market readiness
Governance & Quality: Collaborate with local markets to understand operational processes, risks, and regulatory nuances. Ensure adherence to governance standards, manage change requests, and maintain high-quality deliverables throughout the product lifecycle
Discovery workshops & interviews
Engage stakeholders to understand workflows, user needs, and market nuances
Process mapping
Document current vs. target flows for end-to-end servicing journeys; identify touchpoints and exception paths
User story authoring
Write clear, actionable user stories with acceptance criteria and data mappings (front-end ↔ APIs/back-end)
Develop detailed business cases for features including investment needs, financial benefits, RoI and break-even analysis
Impact Tracking: Define and monitor OKRs to measure the success, adoption, and value realization of each capability
Solutioning & Delivery
Design reviews: Align wireframes, prototypes, and user stories with business rules and platform standards; ensure localizations for country specific regulatory, operational, and customer needs are built-in
Technical alignment: Validate integration points with APIs, authentication, analytics, and notification services; confirm feasibility with Engineering
Configurations: Specify configuration parameters and feature flags; agree deployment prerequisites with technical teams
Data & Analytics design: Lead the design and delivery of analytics solutions, dashboards, and data deliverables to support product performance, customer feedback and benefit tracking
Cutover planning: Coordinate dependencies, app-store timelines, phased rollouts, and rollback criteria with technical teams
Testing & Quality Assurance
Daily triage for requirement gathering and UAT: Lead daily sessions to prioritize and resolve issues during requirements gathering and testing phases
Test design: Partner with QA to define end-to-end scenarios, edge cases, and functional tests
Test data & environments: Ensure representative data and environments for SIT and UAT
Defect triage: Prioritize defects by customer impact; drive time-bound fixes.
UAT and sign-offs: Orchestrate stakeholder UAT, collect evidence, and secure formal sign-offs
App-store readiness: Validate store metadata, screenshots and privacy labels; coordinate phased rollouts
Post-launch monitoring: Track app usage, funnel metrics, incident tickets, and consumer complaints; ensure feedback and analytics driven insights drive future app improvements
Delivery Coordination
Backlog ownership: Maintain a prioritized, dependency-aware backlog; manage scope changes and acceptance criteria
Release management: Align to release calendar; ensure all documentation is complete
Documentation: Keep requirements, designs, and test artifacts audit-ready
Stakeholder Engagement & Strategic Planning
Transparent communications: Provide concise status, risk/issue logs, and readiness checkpoints to business, technology and risk stakeholders
Enablement: Coordinate training, FAQs, and support handover for operations and customer-facing teams
Strategic and Product documentation: Prepare strategic and product-related documentation including requirements, wireframes, data flows, SOPs, progress updates, presentations for management and steering committees, analytical reports, and other communication assets to support decision-making and stakeholder alignment
Requirements
12+ years of industry experience in product ownership/management role for B2C mobile apps, with at least 5+ years of experience in Life or Health insurance industry
Proven experience at delivering large-scale transformation initiatives with significant budgets
Strong execution experience across requirements → solutioning → testing → release, with a track record of developing high-quality mobile features at pace
Deep familiarity with mobile app ecosystems (iOS/Android), app-store processes, governance and analytics
Hands‑on experience with APIs, authentication, payments/collections, notifications, and regulated customer communications
Working knowledge of API structures, Mobile/Web app development, SQL and business intelligence tools
Proficiency with following types of tools - product management (Jira/Confluence/other), wireframing/prototyping (Figma), product analytics (Google Analytics/Mixpanel), SQL and data visualization (Tableau/PowerBI)
Expert written and verbal communications skills
Flexible to work with a team that is globally distributed
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.