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Senior Manager, Agency Strategy in Hong Kong – Drive agency productivity and digital transformation.
Lead product roadmap, change management, and stakeholder collaboration to empower agents.
Job Descriptions
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Proposing job upgrade to cope with expanded scopes of strategic planning team function under Chief Agency Officer, especially taking the lead of the whole agency productivity function, which require high level of collaborations across teams/department and frontline agents in order to ensure delivery of outstanding performance from Agency Distribution.
- Define and prioritize product roadmap and backlog aligned with business goals in the designated digital tools.
- Work closely with agents, stakeholders, and development teams to deliver seamless digital experiences for activity management.
- Lead change management by planning and driving adoption of new digital workflows and system updates among agents.
- Gather user feedback, analyze data, and iterate product features to optimize agent productivity and customer engagement.
- Coordinate training and communication to ensure the tool is well adopted.
- Align with the Company’s business ambitions and strategic pillars to define strategy road map and formulate short-, medium- and long-term transformation and optimization plans for the Agency Force
- Partner closely with agency leaders/agency manager to deliver organizational vision by effective action plan, in order to ensure alignment and prioritization in agency force, also to develop customer‑centric proposition and solutions, and to deliver effective business outcome with excellence.
- Partner with business and functional leaders in Hong Kong and in Group office to articulate specific segmented strategy to be executed in agency force, drive clearly defined agency proposition and to develop and execute plans to transform Agency with our strong digital capability.
- Contribute to the project and program plan development, milestone setting, as well as monitoring the team's progress against plans, in collaboration with internal stakeholders.
- Facilitate, lead, and create leadership communication deliverables including reports, presentations and other outputs.
Job Requirements
- Experience as Product Owner or similar role, ideally in insurance or fintech digital products.
- Strong knowledge of change management principles and tools.
- Excellent stakeholder management and communication skills.
- Agile development experience and ability to translate business needs into technical requirements.
- Familiarity with life insurance operations and agency workflows preferred.
- Excellent command of English, ability to speak Chinese will be advantageous
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.