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Senior Executive, New Business Administration – Key role in proposal processing and process improvement.
Join Prudential in Kuala Lumpur to drive new business and support clients.
Job Description
To process new insurance proposals according to the set guidelines and stipulated rules & regulations and deliver in accordance to the set service standard and quality.
Provide support and services to Financial Consultants on new business matters.
Handle appeals and cases escalated from complaints
Identify areas in application process whereby there are opportunities for improving efficiency and customer centricity.
Involve in day-to-day execution of new business submission including end-to-end processing. This includes proposal approval, issuance, NTU, CFI, etc.
Actively seek continuous improvements in own area of expertsise to continue to be relevant to the business
What we are looking for
Competencies & Personal Traits
- Knowledge of insurance laws & regulations
- Good understanding of insurance products
- Customer-oriented, with good interpersonal and communication skills
- Confident in problem solving and decision making
- Proficiency in MS Office
- Ability to communicate ideas, concept thoughts, information and instruction clearly
- Good process and business understanding of all the sections within New Business.
Working Experience
- Prior experience in the insurance industry is required
- Prior experience in New Business Admin will be an added advantage
Professional Qualifications & Education
- Diploma or degree in any discipline
- Proficiency in MS Office
Language
- English
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.