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Join Prudential as an Executive, Policy Servicing and drive high‑quality customer data updates.
Help protect futures by ensuring life, ILP, and term policies are accurate and compliant.
Customer data management function comprises:
Updating of customer address/undelivered mail for non HNW
Updating of customer particulars/contact details for non HNW
Nomination of Beneficiary
Updating of customer consent
Updating of correspondence delivery option
Day to day responsibilities:
- 1) Process customer requests under the customer data management function for traditional life, ILP and term policies in accordance to guidelines, service standards and quality:
- 2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.
Key Metrics
- Certification status of transactions trained
- Productivity
- Error rate
- Attendance
- Timely escalation on complaints received/error discovered
- Service Level Agreements of cases assigned
Who we are looking for:
Experience
Degree holder with at least 1-2 years working experience in Life insurance policy servicing, working in the customer data management function.
Knowledge on Life, ILP and term insurance plans will be added advantage.
Competencies & Personal Traits
- Keen learner and able to work independently
- Customer-oriented, with good interpersonal and communication skills
- Meticulous, able to process requests with accuracy and meet service standards
- Problem solving skills
- Hardworking, meticulous and dedicated team player.
- Willing to work long hours and weekends (if required) to support peak period.
- Good team player with keen eye to details and ability to work under pressure.
- High level of integrity, take accountability of work and good attitude.
- Proficient in MS Office.
Education
Degree holder
Language
English
Please note: The job description outlined above are not exhaustive and are accurate as of the date of posting. They are subject to change based on the evolving business needs and organizational priorities.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.