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Trading Support Associate III – Rebalance Support at Raymond James – Hybrid role in Florida or Tennessee, supporting trading platforms and client service.
Apply advanced trading knowledge, resolve trade errors, and collaborate with internal teams in a high-volume call environment.
Job Description Summary
Aid in managing client assets by developing portfolio strategies, performing stock analysis, and reviewing asset management strategies. Implement financial tracking systems, analyze credit policies and financial statements, and generate insightful reports.
Job Description
This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at one of our corporate offices in Saint Petersburg, FL, or Memphis, TN.
Responsibilities
- Provides technical support to internal clients who require assistance with various trading systems.
- Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems.
- Performs price adjustments and trade corrections support for client accounts.
- Review trade problems and determine appropriate corrective action.
- Resolves comparison issues and assists in the portfolio allocation process.
- Coordinates large block orders for advisors with appropriate trading desks.
- Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
- Confirms the open order file is reconciled and that trade data and information are entered and maintained in the required databases.
- Contacts internal and external customers to resolve trading problems.
- Provide superior customer service in a high-volume call environment.
- Performs other duties and responsibilities as assigned.
Skills
- Concepts, practices, and procedures of securities trading.
- Basic investment concepts, practices, and procedures used in the securities industry.
- Accounting principles and procedures.
- Mathematical procedures are required to verify and reconcile trading transactions.
- Handling a high-volume phone system.
- Customer Service.
- Reconciling and correcting transactions.
- Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence.
- Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
- Read, interpret, analyze, and apply transaction information.
- Analyze and solve problems.
- Communicate with associates and internal and external customers effectively, both orally and in writing.
- Work independently as well as collaboratively within a team environment.
- Handle stressful situations and lead others in providing a high level of customer service calmly and professionally.
- Interpret and apply policies and identify and recommend changes as appropriate.
- Establish and maintain effective working relationships at all levels of the organization.
Licenses / Certifications
None required.
Education
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance
Work Experience
General Experience - 0 to 3 months
Certifications
- Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
- Tax Credit Specialist (TCS) - National Center for Housing Management (NCHM)
Travel
Less than 25%
Workstyle
Hybrid
Compensation and Benefits
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
Company Culture and Values
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm
Equal Opportunity Statement
The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.