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Lead Change Management Specialist – Senior role in Toronto driving AI‑enabled DevOps & EA transformations.
Own full change delivery, AI telemetry, agentic readiness and champion network in a fast‑moving tech environment.
Job Description
What is the opportunity?
The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
This is a permanent, senior individual contributor role operating with significant independence. The Senior Manager leads change management strategy and execution across a complex, fast-moving technology transformation environment — including the enterprise rollout of AI-enabled software delivery — and serves as the primary change partner to PMO, Finance, and Platform Integration.
What will you do?
1. Change Delivery — DevOps & EA Initiatives
Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
Partner with the Director, PMO to sequence change activities into delivery schedules — readiness work is planned in from day one, not appended at go-live
Complete change readiness assessments for 100% of qualifying initiatives before major go-lives; no go-live proceeds without readiness clearance
Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points
Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk
2. AI Adoption Telemetry & Productivity Capacity Reporting
Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement
Submit telemetry-backed capacity hours to Finance monthly, on cadence, for classification into the Productivity Capacity taxonomy — this feeds the $200M savings trajectory directly
Maintain the AI adoption signal log; surface patterns that indicate systemic barriers requiring senior leadership attention
Partner with Finance to ensure capacity claims are evidence-backed, taxonomy-compliant, and reconciled quarterly — no theoretical benefits, no unsubstantiated hours
3. Agentic Readiness Framework
Own the Agentic Readiness Framework: define human-side readiness criteria and workflow change patterns required before AI agent deployment across DevOps & EA
Deliver V1 of the Agentic Readiness Framework by Q3 FY26 — this is a hard program commitment tied to the AI-SDLC enterprise rollout timeline
Coordinate with the Director, PMO and Platform Integration lead to ensure agentic readiness criteria are embedded in delivery gates, not treated as a post-deployment check
Evolve the framework iteratively as agent deployment patterns mature across the enterprise — V1 is a foundation, not a final state
4. AI Champion Network
Own and operate the AI champion network as a signal layer and connective tissue between DevOps & EA and the broader enterprise transformation
Manage champion engagement cadence: enablement sessions, feedback loops, and network health
Surface champion-generated signals — adoption wins, friction patterns, capability gaps — into the telemetry report and the change delivery model
Coordinate with enterprise change and talent stakeholders to align the champion network with the broader AI-SDLC enterprise program design
5. AI-SDLC Enterprise Rollout — Change Track Ownership
Own the change management track for the AI-SDLC enterprise rollout as the program transitions from the 12-week lab phase into Phase 2 (Readiness Gating & CM Hardening) and Phase 3 (Broader Enterprise Deployment)
Coordinate enterprise rollout planning in parallel with lab execution — change track does not wait for pilot completion
Manage Phase 2 gate conditions: tools production ready, process shared across lines of business, Phase 1 Cohort identified, Scale-up Playbook approved
Lead Phase 3 objectives: achieve 100% enterprise adoption, activate training at scale, institutionalize AI-SDLC as RBC's default delivery model
Partner with HR, Talent, and Corporate Communications on enterprise-scale people change components — role impact, training design, and leader-led communications
What do you need to succeed?
Must have:
- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large-scale, enterprise-wide change programs
- Proven ability to manage change delivery independently — impact assessments, stakeholder plans, comms execution, and readiness gating — without requiring a senior lead to direct each activity
- Experience embedding change management into agile or iterative delivery models — not as a post-launch add-on
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence-backed findings to finance and executive audiences
- Executive-ready communication skills — written and verbal; able to represent the change management function in VP-level forums independently
Nice-to-have:
- Direct experience with AI adoption, AI-enabled productivity programs, or developer tooling transformation in an enterprise context
- Familiarity with SDLC, software delivery, or technology platform change programs
- Experience operating within a regulated financial services environment (banking, insurance, capital markets)
- Prosci ADKAR, CCMP, or equivalent change management certification
- Experience managing champion networks or practice communities as a structured change enablement mechanism
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high‑performing team
Opportunities to do challenging work
Job Skills
- Alfabetización en datos
- Cambios organizacionales
- Ciclo de vida de desarrollo del software (SDLC)
- Comunicación
- Controles de cambios
- Controles internos
- Dealing with Disorder
- Evaluación de la disposición para el cambio
- Gestión del cambio
- Gestión del cambio organizacional
- Gestión de Procesos
- Gestión de relaciones interpersonales
- Liderar cambio
- Overcoming Resistance to Change
- Planificación
- Planificación a largo plazo
- Políticas de recursos humanos
- Programas de cambio
- Valoraciones de negocios
Additional Job Details
Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City: Toronto
Country: Canadá
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-07-09
Application Deadline: 2026-07-30
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy.
Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.