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Lead HR Operations in Letterkenny and London, driving process excellence across EMEA.
Join PGIM Ireland's global People Services & Solutions team and shape scalable HR services.
Location: Letterkenny, Republic of Ireland (Hybrid)
Make a Global Impact on our People Services & Solutions Team
Are you an experienced HR Operations leader who strives for operational excellence, improving processes, driving change, and working with teams around the world? Join our Global People Services & Solutions team as an HR Operations Manager and lead the delivery of high‑quality, scalable HR services across Europe and the wider EMEA region.
What You Will Do
In this role, you will lead and develop a team of HR Operations professionals based in Letterkenny and London, overseeing day‑to‑day HR service delivery and driving continuous improvement across processes, systems, and controls. The role ensures consistent, compliant HR operations aligned with local and regional employment practices.
Lead end‑to‑end HR operational processes across the employee lifecycle, including onboarding, employee changes, compensation updates, leave administration, and offboarding, with a focus on Europe and EMEA.
Partner closely with People Business Leaders, Centers of Excellence (COEs), Payroll, Benefits, Technology, and external vendors supporting business needs while maintaining operational consistency.
Manage and develop an HR Operations team, promoting a strong service‑delivery, employee‑experience mindset, and operational excellence.
Ensure HR transactions are executed accurately, consistently, and in compliance with local European labor laws, consultation obligations, and regional employment practices.
Drive process standardization, documentation, and optimization. Identify opportunities to streamline, automate, and scale HR processes.
Act as an escalation point for complex HR operational issues and employee queries across multiple countries.
Maintain strong employee data integrity, support audits and internal controls, and manage operational risk across the region.
What You Will Bring
- 6–8+ years of experience in HR operations roles within a global or multinational organization supporting Europe or EMEA.
- Solid understanding of European labour laws, local employment practices, and regional compliance requirements.
- Demonstrated success in driving process improvement and operational change.
- Strong operational and analytical capability, with excellent attention to detail and a focus on accuracy and risk management.
- Confident people leader with the ability to develop, coach, and motivate high‑performing teams.
- Customer‑focused and pragmatic, with a solution‑oriented approach to problem solving.
- Comfortable operating in a fast‑paced, evolving environment, managing competing priorities effectively.
- Strong communicator, able to partner effectively across the People Team and the wider business.
- Flexible and resilient, with the ability to work effectively with global, geographically dispersed teams across multiple time zones.
- Bachelor’s degree in human resources, business, or a related field preferred.
What Will Set You Apart
- Experience working in a regulated or financial services environment.
- Strong working knowledge of Workday, ServiceNow, and Microsoft Office 365, with the ability to leverage systems to drive consistency, compliance, and process improvement.
- HR certification (e.g., CIPD or equivalent)
- Western European language skills.
Why Join Us
- Work in a truly global HR environment, with exposure to international best practices and collaboration across regions.
- Be part of a collaborative and supportive People Team that values partnership, continuous improvement, and shared accountability.
- Play an active role in driving continuous improvement, embracing change and contributing to the evolution of HR services and delivery.
- Enjoy a hybrid working model based in our Letterkenny office.
PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.
Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland .
PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.