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Lead transformation of employee experience at Northern Trust, focusing on redesigning workforce journeys.
Hybrid role in Chicago with competitive salary and benefits.
About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Employee Experience Transformation and Design Lead
Northern Trust is reimagining how work gets done across the employee and manager experience.
We are looking for a transformation leader who can rethink critical workforce journeys from the ground up by simplifying complexity, removing friction, and designing experiences that feel intuitive, modern, and human-centered.
This role is not about incremental process improvement or maintaining legacy workflows. It is about redesigning how employees experience work across onboarding, manager interactions, approvals, workflows, operations, and internal tools at enterprise scale.
You will operate at the intersection of experience design, transformation strategy, process redesign, and technology enablement by helping shape the future of work at Northern Trust.
The ideal candidate combines systems thinking, creativity, operational rigor, and strong execution skills. They are energized by ambiguity, challenge conventional assumptions, and know how to turn fragmented experiences into scalable, streamlined solutions.
Key Responsibilities
Reimagine Workforce Experiences
- Redesign employee and manager experiences across critical workforce journeys, including onboarding, internal mobility, approvals, workforce operations, and manager workflows
- Challenge legacy assumptions and rethink how work should function in a modern enterprise environment
- Identify friction points, inefficiencies, duplicative processes, and unnecessary complexity across end-to-end workflows
- Simplify experiences by designing more intuitive, scalable, and human-centered solutions
Lead Enterprise Transformation Initiatives
- Drive high-impact transformation efforts from concept through implementation
- Translate broad strategic ideas into actionable operating models, workflows, and execution plans
- Partner directly with senior leadership to shape enterprise workforce transformation priorities
- Prototype and pilot new approaches before scaling across the organization
Design Future-State Operating Models
- Apply service design, journey mapping, systems thinking, and process redesign methodologies
- Create future-state employee and manager journeys that improve efficiency, experience, and adoption
- Design workflows that integrate people, process, technology and AI-enabled automation
- Ensure solutions balance user experience, operational scalability, governance, and risk management
Partner Across Functions
- Collaborate with HR, Technology, Operations, Risk, Communications, and business leaders to drive adoption and implementation
- Translate transformation concepts into business requirements, user stories, and implementation plans
- Influence stakeholders across a complex enterprise environment and build alignment around new ways of working
Skills/Qualifications
- 5–10+ years with backgrounds in Experience Design, Service Design, Digital Transformation, Product Operations, Management Consulting, Innovation Strategy or Customer Experience Transformation.
- Delivered enterprise-scale transformation initiatives through redesigning experiences, workflows, operating models, and/or services in complex organizations.
- Bachelor's degree or equivalent in Business, Data Science, Computer Science, Statistics, Finance, Math or a related field.
Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
Salary Range
$114,700 - 194,900 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .