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Mid-level ETF Servicing Operations role in Boston, hybrid schedule, overseeing primary market lifecycle and driving process & system enhancements.
Join Northern Trust, a global leader in wealth management, to drive operational excellence and innovation in ETF servicing.
About Northern Trust
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Summary
The ETF Operations Product Manager supports North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement-related activities.
This role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive ongoing process and system enhancements.
Major Duties
Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support
Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties
Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution
Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing
Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve
Execute and evidence ETF-specific controls in alignment with the established control framework
Partner with technology and operations teams to define business requirements, support testing, and validate enhancements
Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity
Experience/Qualifications
- College or University degree and/or equivalent relevant work experience
- 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions
- Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement
- Understanding of how internal teams and external operational parties interact across ETF servicing processes
- Strong process orientation, attention to detail, and ability to prioritize effectively in a time-sensitive, high-volume environment
- Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams
- Strong Excel and systems skills, with the ability to support process changes and testing activities
- Strong written and verbal communication skills
- Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology
Salary Range
$88,900 - 151,100 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.