Casualty Claims Advocacy Leader, Asia

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Senior leadership role overseeing Asia’s Casualty claims operations at Marsh in Singapore.

Drive claims advocacy, process innovation, and client relationships in a hybrid environment.

Company: Marsh

Description:

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office. The Casualty Claims Advocacy Leader, Asia role is a key leadership position responsible for the proactive management of Asia’s Casualty claims operations, which includes providing claims advocacy, advisory, and handling services. This role serves as the operational manager for the Regional Casualty Claims team and the technical manager for all Casualty Claims teams across the Asia region, supervising the largest and most complex claims. The Casualty Claims Advocacy Leader is responsible for leading the advocacy response to major and complex Casualty claims across Asia. Additionally, the position involves leading claims activities, including designing new or improved claims processes, data and communicating best practices to achieve effective and efficient service delivery. The successful candidate will be expected to build and maintain strong relationships with internal and external stakeholders, such as risk managers, insurers, and adjusters, and to identify and develop opportunities for claims process efficiency in the countries under their remit.

We will count on you to:

• Oversee daily Casualty claims operations, lead a team of Casualty claims advocates, and develop colleagues to achieve internal KPIs and client satisfaction.
• Manage or supervise complex negotiations with insurers to ensure the best possible claim outcomes for our clients.
• Lead the claims insertion and elements of tender and RFP responses for major clients and prospects.
• Direct and collaborate with regional and country leadership to innovate, identify, and execute new revenue models for Casualty claims advocacy, where appropriate.
• Provide oversight for implementing optimal role-cost-location alignment within the country through workflow management systems.
• Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies.
• Maintain and develop strong relationships with regional and country advocacy teams to drive claims operations changes within Marsh.
• Lead efforts to improve claims processing efficiency across the region by synthesizing best practices and identifying opportunities for enhanced efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers, and adjusters to improve departmental efficiency.
• Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives to contribute to the effective management of shared operations.
• Contribute to profitable growth by providing risk insights, information, and trends to Business Unit/Client Executives or clients as needed.
• Evaluate escalated claims process issues of high complexity affecting direct reports (and potential secondary reports) and provide resolution or elevate further to ensure effective outcomes.
• Design, evaluate, and approve operational controls in accordance with established business policies and procedures to ensure alignment with Marsh Global standards.

What you need to have:

• Bachelor’s degree or equivalent in any discipline.
• Minimum of 10 to 15 years of experience in Casualty insurance, including casualty, liability and complex loss.
• Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing, and sales skills.
• Demonstrate established casualty claims management competency in the Asia casualty insurance market.
• Experience working with large corporate accounts is required.
• Proficient in PC skills, including Word, Excel, and PowerPoint.
• Ambitious, solution-focused, and possessing strong skills in claims advisory management.

What makes you stand out:

• Demonstrated people management and leadership skills.
• Drive a culture that promotes excellence, collaboration, diversity, and inclusion.
• Proven ability to manage a broad range of stakeholders.
• Highly effective communicator (written, verbal, presentation, training).
• Ability to deliver strategic directives internally while also marketing Marsh claims advocacy services.
• Successful record or demonstrated potential to identify, attract, and develop talent.
• Demonstrates an excellent grasp of trends and developments in claims, with the ability to identify trends and loss causes. Ability to work with brokers and client executives on trends and loss identification.
• Identifies opportunities to improve processes and efficiency, with the ability to execute transformation projects.
• Established strong relationships with customers, insurers, and intermediaries.
• Demonstrates commercial acumen and problem-solving capabilities.
• Proven capabilities to build high-performing teams

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.

We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.