Head of Claims Advocacy, Hong Kong & Macau

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Title: VP, Head of Claims Advocacy, Hong Kong & Macau

Location: Hong Kong - Taikoo

Description:

We are seeking a talented individual to join our Claims Advocacy team. This role will be based in Hong Kong.

We will count on you to:

• Manage or supervise complex negotiations with insurers to ensure best possible claim outcomes for our clients
• Lead the claims insertion/element of tender and RFP responses for major clients and prospects
• Direct and partner with regional and country leadership to innovate, identify and execute on new revenue models for claims advocacy.
• Provide oversight for implementing optimal role-cost-location alignment within the country through workflow management systems.
• Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies. This would evolve working closely with our Kuala Lumpur servicing center which has dedicated claim resources.
• Maintain and develop strong relationships with regional and country advocacy teams to drive claims operations changes within Marsh.
• Provide strategic guidance regarding regulatory and market imperatives for Hong Kong and Macao.
• Lead effort to improve claims processing efficiency across the region, by synthesizing best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
• Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
• Evaluate escalated claims process issues of high complexity affecting direct reports (and potential secondary reports) and provide resolution or escalate further to ensure effective outcomes.
• Design, evaluate and approve operational controls in accordance with the established business policies and procedures to ensure that they align with Marsh Global standards.

What you need to have:

• University or college graduate; business, insurance, legal or other relevant degree preferred.
• Qualification in ANZIIF or ACII is also preferable.
• Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills.
• At least 15 years relevant experience in insurance across multiple product lines is essential
• Experience of working with large corporate accounts required.
• Strong communication and presentation skills.
• Ability to build and forge strong relationship with major market partners
• Language fluency in English and Chinese (Cantonese)
• Proficient PC Skills, including Word, Excel and PowerPoint.
• Ambitious, solution focus and with strong skills in claims advisory management

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.