Vista previa generada por IA
Administrador/a/Analista para el Departamento de Servicio al Cliente de MUFG en Yakarta.
Apoya transacciones de préstamos y servicio al cliente, gestionando stakeholders y cumplimiento en MUFG.
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
General Objectives
Perform front administration related activities, including but not limited to loan related transactions, in accordance with internal procedures and manuals and to perform customer service excellence in order to contribute to the Bank’s business goals.
Main Responsibilities
- Develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally.
- Work in partnership with Relationship Managers in order to provide valuable support in managing the daily transactions of the Branch’s customers.
- Work in partnership with various departments in the Bank to support in delivering seamless transactions to the customer.
- Build effective relationships with customers to deliver a high quality of service by assisting them with needs and to maximize utilization of the Bank’s products and services, as well as obtain relevant information in order to check compliance of complex transactions against rules and guidelines.
- Manage the day‑to‑day business transactions
- Support in managing the risk profile, KYC checks, internal/ external audits and adhere to all company policies for the department.
- Maintain good working knowledge of industry trends, products, relevant laws and regulations.
Requirements
Fresh Grades or 1 years of experience in Banking
Have good analytical, communication, and interpersonal skills
Possess proper business etiquette and team player oriented
Excellent in English, both written and verbal
Have knowledge in general banking transactions, capable of using Microsoft Office and system
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long‑term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.