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Lead Operations transformation as VP, Business Relationship Manager at MUFG
Drive AI, compliance, and efficiency initiatives across Asia and global operations.
Overall Positioning
The Vice President, Business Relationship Manager(BRM) – Operations is responsible for understanding the business and system transformation needs of the Operations Office for Asia (OOA) as well as the related countries and locations, and for serving as the “single front door” within ASO. In this role, the incumbent s the entire process end to end—from intake of demand, clarification of business requirements, prioritization, initiative formulation, and support for investment decisions, to connecting with Delivery teams and confirming value realization after implementation.
This position goes beyond the traditional role of an “IT request intake and coordination function.” As a strategic partner for the Operations domain, the BRM drives initiatives in operational efficiency, standardization, operational risk reduction, regulatory compliance, AI and data utilization, workflow improvement, and process optimization. The BRM leads demand shaping and prioritization and delivers outcomes across the full end-to-end lifecycle.
Job Responsibilities
Act as the single ASO front door for Operations-related technology, process improvement, regulatory, efficiency, and transformation demands from OOA, regional stakeholders, branches, and country teams.
Understand Operations business issues and translate business needs into clear scope, expected outcomes, business value, feasibility, risk considerations, and prioritised demand items.
Partner with Operations leadership and IT to translate strategic objectives into prioritized technology initiatives, based on business value, regulatory/risk impact, delivery capacity, and technical feasibility.
Manage the Operations demand pipeline, service backlog, and initiative inventory, ensuring alignment with ASO portfolio management, investment planning, and MTBP priorities.
Shape practical Operations improvement initiatives by leveraging reusable capabilities such as AI, data, workflow tools, APIs, and existing enterprise platforms.
Work with the AI & Data Team, Architecture, Risk/Compliance, and delivery teams to prioritise, pilot, govern, and operationalise AI/data use cases for Operations.
Assess whether existing ASO capabilities, standard patterns, or shared platforms can be reused before Operations stakeholders pursue external vendors or bespoke solutions.
Job Requirements
Minimum 10 years' experience in financial services with a background in operations, project management, operations controls, or operational risk management.
Strong knowledge of market products such as payments, deposits, loans, and understanding of front-to-back operations processes.
Proven experience bridging business and IT teams, translating business needs into requirements, scope, priorities, and business cases.
Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimisation, or automation initiatives.
Strong stakeholder management skills across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance, Architecture, and other control functions.
Good understanding of investment planning, cost-benefit analysis, prioritisation, budgeting, and project initiation/governance processes.
Strong analytical and communication skills, with the ability to structure complex business issues and explain them clearly to senior management, business users, and technology teams.
Sound judgement to balance speed and control within a regulated banking environment.
Ability to act as a trusted advisor to Operations by proactively identifying issues, proposing improvements, and presenting practical alternatives.
Foundational Skills Requirements
- Customer-first mindset : Starts from Operations’ real pain points, business outcomes, and user experience.
- Outcome-driven approach : Focuses not only on project completion, but on adoption, value realisation, risk reduction, and operational efficiency.
- Strategic partnership : Goes beyond receiving requests by proactively shaping improvement opportunities aligned to Operations strategy, ASO strategy, and MTBP.
- Analytical and critical thinking : Structures complex business, system, and risk issues and compares multiple solution options.
- Stakeholder orchestration : Aligns Business, IT, Risk, Architecture, Branch and Head Office stakeholders to enable decisions and delivery.
- Agility with control : Enables faster decision-making and delivery while maintaining banking-grade governance, risk, and regulatory discipline.
- Ownership and accountability : Drives clarity from demand intake to value realisation, avoiding unclear ownership boundaries.
- Continuous improvement : Uses post-go-live feedback, KPIs, and lessons learned to improve future initiatives and services.
- Inclusive collaboration : Works constructively across countries, functions, seniority levels, and specialist domains.
- Integrity : Consistently upholds MUFG standards for compliance, information management, and risk control.
We regret to inform that only shortlisted applicants will be notified.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.