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✓ Join MUFG as Client Delivery Technical Professional II in Chicago, supporting treasury systems and driving client success.
Assist clients with advanced treasury tech, troubleshoot file formats, and enhance processes while ensuring compliance in a collaborative environment.
Job Summary
Technical expert supporting Treasury Management systems and applications. This role is critical in delivering exceptional client experiences by providing technical and operational support, resolving technical issues, and enabling clients to fully leverage our products and services.
You will act as a key liaison between clients, internal teams, and external vendors while driving efficiency improvements and contributing to strategic initiatives across the organization.
Client Support & Technical Expertise
Provide advanced technical and operational support for treasury management systems, applications, and software.
Deliver remote diagnostics and troubleshooting for client-reported issues.
Serve as the primary liaison between clients and internal operations teams to ensure timely resolution of issues.
Problem Solving & System Support
Diagnose and resolve system and transmission file failures across various formats.
Conduct root cause analysis and recommend effective solutions.
Support system installation, configuration, upgrades, and customization.
Collaboration & Continuous Improvement
Partner with internal teams and external vendors to address system-impacting events.
Contribute to product enhancements, implementation efforts, and process improvements.
Identify opportunities to reduce call volume and improve client self-service capabilities.
Leadership & Client Engagement
Act as an escalation point for complex client issues and transaction inquiries.
Provide training, guidance, and mentorship to team members.
Maintain detailed client documentation to support effective delivery service.
Risk & Compliance
Support clients with data security, risk assessments, and system controls.
Ensure compliance with banking regulations, policies, and procedures.
Required Technical Skills
Strong working knowledge of banking file transmission formats, including:
TXT, CSV, XML, EDI, BAI2, NACHA
SWIFT MT (MT940, MT942, MT101, MT103, MT910, etc.)
ISO 20022 (PAIN001.v3, PAIN001.v9) CAMT (052, 053, 054)
Experience troubleshooting transmission files and payment processing workflows.
Trouble shooting web browsers
Chrome, Edge
ITIL Management
Salesforce Case Management –
Network Infrastructure Management –
Multifactor Tokens
Nice to have: BofA CashPro, CitiDirect, HSBCnet, JPM Access, BNY Mellon, Bottomline Technologies, Finastra
Qualifications
Proven experience in technical support, treasury management , or banking operations.
Strong analytical and problem-solving skills.
Excellent communication and client relationship management skills.
Ability to make independent decisions and handle technical client scenarios.
Base Pay
The typical base pay range for this role is between $84K - $103K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
Criminal History
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Equal Opportunity
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.