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Analyst, Transaction Banking Client Implementation at MUFG - support client implementation, system integration, and customer service in Jakarta.
Enhance customer experience, drive continuous improvement, and collaborate across departments in a global financial group.
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Purpose of the Job
Assist implementation function in Client's side by performing installation, system integration set up, technical support and customer service tasks. Provide supporting tools for customers' transaction execution and provide response to client’s inquiry. Also, responsible for supporting the implementation of department improvement/Kaizen program.
Primary Responsibilities
- Develop recommendations for continuous improvement and support implementation.
- Deliver extraordinary customer service to enhance function's reputation and meet customer's expectations.
- Provide excellent service to customers by including but not limited to responding inquiries from customers in a timely manner and in accordance to Standard Operating Manual.
- Work in partnership with Product and Sales Managers in business promotion including but not limited to introducing various banks’ products, handling customer request/complain, as well as making calls to customer to gain more transaction.
- Work in partnership with various departments in the Bank to support in delivering seamless transactions to the customer and departments including but not limited to Operations.
- File and safe keep important documents in accordance to Standard Operating Manual.
- Support colleagues within the department to complete assignments.
- Prepare reports or presentation materials and seek review from the Supervisor or senior colleagues.
- Maintain good working knowledge of industry trends, products, relevant laws and regulations.
- Adhere to all company policies as well as guidelines.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.