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Lead digital engineering & communications strategy at MUFG in London.
Drive brand, stakeholder engagement and change management across global financial services.
Digital Engineering Services and Solutions Customer Engagement and Communications Lead, Vice President
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Lead, own and deliver the Digital Engineering Services and Solutions engagement and communications strategy, defining and executing an international communications approach focused on positive change management
A senior role, that plays a pivotal part in leading brand, identity, communication, engagement and stakeholder management to drive transformation across MUFG business lines
KEY RESPONSIBILITIES
Accountable for defining, creating and implementing the Digital Engineering Services and Solutions communications strategy, with a strong emphasis on positive change management
Accountable for directing executive leadership on communication positioning and messaging ensuring narrative and messages resonates across global and diverse environments
Enable and lead senior leadership engagement through clear, concise executive messaging and reporting artefacts. Managing draft executive communications for appropriate board meeting, town halls and executive committees
Lead, drive and implement a structured and targeted communications plan for the Digital Engineering Services department working with Department Head, Product Owners and Portfolio Manager to shape and executive communications and customer engagement strategies to determine and ensure desirable outcomes. Adjusting and communicating planned changes as necessary.
Drive employee engagement through high impact internal communication and engagement strategies
Primary contact and escalation point between Corporate Communications, IT Programme, Senior Business Leaders, Business Support Champions and users, actively managing impactful messages and communications up and down.
Introduce, imbed and manage internal and external communication channels for the department, ensuring strong and coherent messaging
Own , create and establish key department branding to form and evolve department identity
Lead establishment and communication standards and governance across the Digital Engineering Service and Solutions department, enforcing communication standards, framework and approval processes across the department
Ensure alignment with enterprise communications and branding guidelines
Drive change adoption and engagement of new technologies through structured communication and engagement plans, ensuring consistent, high-quality messaging is aligned to departments strategy and priorities
Champion an integrated, cross platform and programme approach to campaigning and engagement across the department’s communication channels
Drive the promotion, marketing and literature ensuring drafted and approved communications are distributed effectively to the target audiences.
Lead and deliver training and education programs for new products and services
Continuously engaging with business stakeholders to discover pain points and opportunities feeding back to the Department to ensure solutions and problems are solved
Provide valuable feedback and insights into stakeholder’s preferences and behaviour to improve products and services
Communicate the transformation vision, deployment timelines, expected impacts, and user benefits.
Utilize appropriate and introduce new communications channels to ensure key messages reach target audiences within agreed timeframes.
Ensure smooth adoption of new products and services by proactively managing resistance and alleviating concerns.
Lead and develop risk mitigation strategies for communication gaps.
Lead and develop escalation plans for major issues impacting adoption
Drive and adhere to strategic direction of accountable pillars, while supporting the rest of the department.
Culture and Leadership
Support development of team with a strong focus on building future capabilities
Lead and champion MUFG’s inclusive, diverse, and values-led culture while fostering a growth mindset to embrace new technologies, industry advancements, and innovative use cases
Ensure appropriate communications training is in place across the department to fulfil current and future requirements
Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions
Build and nurture strong relationships with internal and external stakeholders, including business teams, to promote collaboration, understand industry’s best practices, and influence positive change across the organization
Support location strategies prescribed from MUFG and enable transitions (where appropriate) seamlessly
SKILLS AND EXPERIENCE
Essential:
Extensive experience in corporate communications, leading and managing Customer Engagement and Communication teams across multiple regions within a within a regulated environment
Strong and proven track record of owning an implementing transformational strategy, plans, narrative and outcomes of communication at an enterprise level
Proven and extensive experience implementing brand and identity at department level
Proven ability to make independent strategic decisions and priorities on messaging, positioning and channels
A strong track record of engaging credibly with Executives providing confident challenge and clear, decision‑ready insight.
Proven experience leading, driving and developing the maturity of a Business Change and Communications function
Extensive experience owning and leading function wide communication strategy, proven experience of defining communication strategy aligned to business and technology priorities
Extensive and proven experience of shaping narrative for transformation, change and leadership messaging
Extensive direct people management skills, directly managing large teams and Business Change and Communication teams
Proven ability and extensive experience setting communication frameworks, governance and standards
Extensive experience leading communications and business engagement across global, complex stakeholder environments
Proven ability to operate at an executive level leading large-scale technology transformation communication programmes
Extensive experience in IT change management and or Technology adoption programs of work.
Up to date and through knowledge and understanding of digital, web, and social media practices and principles relevant to role.
IT & Digital Transformation Understanding: Prior solid experience with Infrastructure and Service Management Transformation
Stakeholder Management: Experience engaging with senior executives, Programme Managers, IT teams, and business users.
Excellent Planning, organisations and project management skills demonstrable through the successful delivery of a range of complex communication activities and projects.
Exceptional written, verbal and presentation skills.
Familiarity with regulatory environments and compliance considerations
Experience leading multi-channel communication strategies
Ability leading large communication functions within Technology, preferably Infrastructure and Service Operation environment and high-level understanding of the environment, platforms and technology.
Prior experience of managing people and leading Customer Engagement and Communication functions across multiple time zones and locations, with line management responsibilities in financial services
Extensive experience of sitting within a Senior Management Team directly reporting to L2 Management or above
Experienced in dealing with vendors and third-party suppliers.
Microsoft Office Suite, Web content management systems, SharePoint, and collaboration platforms and tools such as Teams
Demonstrated experience in all types of social media
Familiarity with regulatory environments and compliance considerations
Desirable
Adobe Photoshop/ Illustrator
Yammer, Slack, Google Workspace
Education/ Qualification
Educated to degree level or equivalent preference in bachelor’s degree in communications and media, marketing, journalism public relations and or digital media
Professional Memberships associations such as The Chartered Institute of Marketing (CIM), The Public Relations and Communications Association (PRCA) and or The Chartered Institute of Public Relations (CIPR)
PERSONAL REQUIREMENTS
Excellent communication skills with strong leadership and people management skills to manage a team of technical specialists, inspiring trust and motivation
Ability to manage constructive conflict effectively
Ability to build strong and lasting relationships across the bank
Results driven, with a strong sense of accountability, focused on business outcomes
Strong decision making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurised environment
A confident approach, with the ability to provide clear direction to your team
Ability to lead a high performing team
A strategic approach, with the ability to lead and motivate your team
Conscientious, methodical and logical approach to work
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.