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Senior Workday Consultant – hybrid role in Mexico City, driving client configuration and support.
Seeking 4+ years experience, bilingual English‑Spanish, and process improvement focus. Join Marsh for growth and impact.
Senior Workday Consultant
We are seeking a Senior Workday Consultant to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Senior Workday consultant at Marsh, you will work alongside experienced delivery leaders and functional/technical specialists to support clients across the full Workday product suite. This is a high-growth, client-facing role with deep exposure to ongoing system management.
We will count on you to :
- Respond to client configuration requests, and drive issue resolution within your assigned Workday domain
- Analyze, troubleshoot, and resolve Workday support tickets in a timely and high-quality manner
- Perform configuration changes, business process updates, and testing in Workday tenant environments
- Document solutions, processes, and client-specific configurations clearly and thoroughly
- Collaborate with cross-functional AMS team members to support clients
- Support project delivery tasks such as testing, data validation, and change management activities
- Proactively identify opportunities for process improvement or optimization for client accounts
What you need to have :
- 4+ years of professional experience; recent graduates are strongly encouraged to apply
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills in English and Spanish
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Collaborative, team-oriented attitude with a client service mindset
- Basic understanding of enterprise software solutions.
- Advanced Level of English is a Must
What makes you stand out :
- Prior experience with Workday
- Prior internship or academic project experience with an ERP or HRIS platform (Workday, SAP, Oracle, etc.)
- Familiarity with ITSM concepts or ticketing systems (ServiceNow, Jira, etc.)
- Experience working in a consulting, professional services, or client-facing environment
Why join our team :
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.