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Senior Claims Executive in Singapore – hybrid role focused on WICA and P&C claims.
Lead end‑to‑end management of medium‑complexity claims, collaborating with clients, insurers and internal teams.
Introduction
We are seeking a talented individual to join our Claims Operations team at Marsh Risk. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.
Role Overview
As a Senior Claims Executive, you will support the end-to-end management of incoming claims and related documentation, ensuring timely, accurate processing and clear communication with clients, insurers, and internal stakeholders. The role has a strong focus on Work Injury Compensation Act (WICA) claims, with exposure to broader Property & Casualty claims also welcomed.
Responsibilities
- Review and understand incoming documentation and new claims notifications; inform relevant parties of potential issues or contentious claims and seek guidance or escalat…
- Identify impacted policies and coverage sections for incoming medium value claims (middle‑market to large and/or medium complexity clients); seek validation or clarification to ensure proper protocols are followed.
- Determine coverage for incoming claims of medium complexity and size using policy knowledge and coordination with insurers/underwriters to support clients and ensure adherence to established claim management standards.
- Review escalated claims processing issues and complications; resolve where appropriate or defer to Claims Advocates for technical expertise, ensuring correct application of policy, actions, and claims rate calculations and determining next steps.
- Liaise with clients on claim‑related matters or service concerns to resolve issues of moderate complexity, including ad hoc communication with colleagues, third parties, and insurers for updates, requests, and query resolution.
- Generate and supplement claims reports and facilitate collections from insurers on medium‑sized claims, tracking settlement payments and maintaining accurate records of ongoing work.
What you need to have
Experience handling claims in an insurance brokerage, insurer, TPA, or related environment, with a strong focus on WICA claims. Solid working knowledge of insurance policy wordings and coverage determination, with the ability to interpret documentation and manage claims of medium complexity. Strong stakeholder management and communication skills, with the ability to liaise effectively with clients, insurers/underwriters, third parties, and internal colleagues. Strong attention to detail and reporting/record‑keeping skills to maintain accurate claims documentation, trackers, and claims reports.
What makes you stand out
Exposure to Property & Casualty claims in addition to WICA (e.g., liability, property damage, general P&C portfolios). Experience supporting middle‑market to large clients and managing multiple stakeholders across claims discussions and escalations. Familiarity working alongside Claims Advocates or specialist claims teams and knowing when to elevate for technical guidance.
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.