KCIS AI Strategy Leader

Location:

Job Summary
KCIS is a leading third-party commercial loan servicing platform with $720 Billion in assets under management. The KCIS AI Project Manager is responsible for implementing, prioritizing, and enabling artificial intelligence (AI) solutions improving productivity, efficiency, and process consistency across Key Commercial Investor Services (KCIS). Implement AI to high value business workflows—such as servicing, surveillance, and investor reporting—by translating operational needs into practical, scalable AI use cases. The position emphasizes measurable business outcomes with on-time delivery.

Essential Functions

• AI Strategy & Business Process Optimization
• Collaborate with subject matter experts across line of business to identify business processes where AI can reduce manual effort, improve turnaround time, and enhance data quality.
• Project Manage AI use cases based on business impact, scalability, risk considerations, and operational feasibility.
• Translate process inefficiencies into clearly defined AI‑enabled improvement opportunities, identify gaps and track progress via structured periodic reporting.
• AI Enablement & Productivity Outcomes
• Promote consistent and repeatable AI usage patterns that can be scaled across teams.
• Track and communicate productivity, efficiency, and quality improvements enabled by AI solutions.
• Collaboration & Continuous Improvement
• Collaborate with business, technology, risk, and data partners to evaluate AI effectiveness and identify enhancement opportunities.
• Monitor emerging AI capabilities and industry trends relevant to commercial real estate servicing and investor reporting.
• Support continuous improvement efforts related to business and technology optimization initiatives.

Education

• Bachelor’s degree in Business, Computer Science, Data Science, Project Management, Information Systems, Finance, Accounting, or a related field (required).

Work Experience

• Experience in financial services, commercial real estate, servicing, or related regulated environments.
• Experience translating business problems into technology enabled productivity improvements.

Skills

• Strong understanding of business processes and operational workflows.
• Ability to apply AI concepts to improve efficiency, quality, and consistency.
• Strong analytical, problem solving, and outcome measurement skills.
• Clear communication skills across business and technical audiences.
• Project Management.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Equipment Used

• PC or laptop and standard office technology.
• Enterprise-approved AI platforms and analytics tools (e.g., Microsoft Copilot and approved data platforms).
• Reporting, dashboarding, and document management systems.

Training Provided

• KeyBank enterprise AI governance, ethical AI, and model risk management training.
• KCIS systems, data platforms, and servicing workflow training.

Physical Demands and Travel

• In office attendance in Overland Park, KS.
• Occasional travel may be required.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.