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Branch Manager – Drive growth & provide top-tier client service in Tarrytown, NY.
Lead a dynamic team, manage operations & build small business relationships as key bank leader.
Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch team on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch oper ...
Essential Functions
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially Engages in outside calling to small business clients in and around the community delivering the full depth and breadth ... Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
High School Diploma , GED, or equivalent experience (required) Bachelor's Degree (preferred)
Work Experience
Minimum of 3 years' experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team. (required) Minimum of 3 years demonstrated small business deposit/credit experience and familiarity with small business operations (required) General understanding of financial statements and concepts (required) Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports (required) Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required) Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals (required) Demonstrated ability to effectively communicate and possess strong public speaking skills (required)
Licenses and Certifications
Notary License (preferred)
Skills
Lead by example and ensure consistent delivery of distinctive service for all clients; Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships. Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions. Leads Branch sales team with a proactive client focus with preset appointments ... Strong work ethic and high level of integrity. Excellent time management skills with ability to lead team through multiple priorities. Provide guidance and support to their teams; conduct regular coaching sessions and develop individual development plans. Building and maintaining strong connections and interactions with clients, partners, and other stakeholders to acquire new clients, retain existing ones, and foster trust and loyalty. Leading, developing, and supporting teammates through recruiting, training, performance management, and creating a positive work environment to ensure team alignment with the bank's goals. Identifying and pursuing opportunities to grow the bank's sales by researching market trends, developing sales strategies, and implementing initiatives to attract new clients and expand existing relationships. Implementing strategies and actions to grow the bank's market presence and client base by identifying new markets, developing new products or services, and expanding existing ones. Collaborating with other businesses or organizations to achieve mutual goals by identifying potential partners, negotiating agreements, and managing ongoing relationships. Managing the day-to-day activities required to run a bank branch efficiently, including overseeing transactions, ensuring compliance with regulations, maintaining security measures, and keeping accurate records. Branch managers often need to make important decisions regarding client complaints, teammate conflicts, and business operations Identifying and assessing potential risks in projects or tasks is crucial, especially when overseeing large sums of money Strong leadership skills are essential for motivating and guiding teammates effectively The ability to encourage and inspire the team to achieve company goals and improve productivity Managing budgets, analyzing performance, and making informed decisions based on financial data Tackling unexpected challenges and improving branch operations Setting long-term goals and identifying opportunities for growth
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
Travel
Occasional travel to include overnight stay.
Driving Requirements
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Work Location Category
Branch
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based on various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 09/18/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.